Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Websites
References
Timeline
Generic

Ishan Sandiford

New York City,United States Of America

Summary

To secure a challenging posion in a reputable organizaon to expand my learnings, knowledge, and skills. Knowledgeable Furniture Sales Associate skilled at promoting single furniture pieces and room packages. Brings strong style knowledge and exceptional sales abilities honed in competitive, environments. Dedicated to continuously closing new business and going above-and-beyond to meet customers' needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mattress Sales Associate

Mattress Firm
Brooklyn, NY
02.2024 - Current
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Greeted customers upon entering the store, answering questions and providing information.
  • Provided exceptional customer service by answering questions about product features and benefits.
  • Ensured pricing accuracy throughout the store by monitoring price tags, signs and merchandise displays.
  • Assisted with cleaning the showroom floor at the end of each day.
  • Adhered to all company policies and procedures to ensure a high level of service.
  • Negotiated prices with customers to close sales while maintaining profitability.
  • Discussed financing options, pricing and current promotional offers.

Sales Consultant

Fedex Office
Manhattan, NY
01.2020 - 02.2024
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Greeted incoming customers and provided expert sales and service to drive revenue.

Sales Floor Asscociate

TJ. Maxx
Queens, NY
02.2019 - 09.2019
  • Conducted periodic price checks for competitive pricing accuracy on the sales floor.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Created positive experiences for customers through friendly conversations during transactions.

Cashier

Target
Brooklyn, NY
12.2018 - 01.2019
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

The Williams Capital Group
07.2014 - 07.2016

Education

High School Diploma -

Essex Street Academy
New York, NY
07.2018

Some College (No Degree) -

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

  • Customer Service
  • Leadership
  • Time management
  • Ability to work under Pressure
  • Problem Solving
  • Resilience
  • Brand Awareness
  • Product Knowledge
  • Cash Handling
  • Exceeding Customer Expectations
  • Goal-Driven
  • POS Software
  • Store Opening and Closing
  • Professionalism

Additional Information

Communicang Answering Phones and providing informave customer service while multasking in a Fast-paced environment., Comming Turnaround mes for print jobs for local residents and companies., Regulary sanizing counters and taking out trash maintaining store cleanliness throughout the store., Faxing, Passport photos, Basic copying prinng, oversize prinng ., Correctly and Safely Packing packages both internaonally and domescally., Capability of liing 50 lbs & being able to type up customers informaon in a mely maer., Stocking up store merchandise maintaining stock., Ability to close the store independently and count cash lock safes, and store., Keeping oversight of all packages in the inventory and ensuring that everything is structured, counted, and going to the rightplace if it is transported., Exceeded monthly sales goals by an average of 15%, consistently closing highvalue sales, Ulized product knowledge and sales techniques to promote and upsell products, Developed and implemented effecve sales strategies to increase customer base, Maintained accurate records of sales and customer interacons, Promote credit and loyalty programs during customer interacons., Accurately ring customer purchases / returns, and counts change back to customer according to established operang procedures., Maintain all organizaonal, cleanliness, and recovery standards for the sales floor and parcipate in the maintenance/cleanliness of the enre store., Sensoring unprocessed items making sure they are correctly processed., Selling Tjx rewards credit cards on the floor., Cleaning up, Cleaned and organized the sales floor and shelves, restocked merchandise, and maintained store appearance, Demonstrated proficiency in point of sale systems, stock management, and customer service, At the Williams Capital group I was apprence to my mentor. We oen talked about life lesson, stocks, bonds and college., Photography, Fashion, Photoshop, Video eding. engineering , sewing Automave mechanics And Detailing., Assisted customers in finding desired items, answered quesons about products and services, and provided advice on purchasing decisions, Greeted and serviced guests as I completed my workload withminimal guest disrupon., Provided service and shopping experience that met the needs of guests., Performed cash and card transacons to complete customer purchase., Reviewed weekly sales ads and monitored price changes., Maintained current knowledge of store promoons and informed customers of those sales., Answered quesons about store policies and addressed customer's concerns., Maintain order accuracy and mely fulfillment for to-go orders, Manage and process sales transacons, interface with customers, and provide a high-quality dining experience for guests, Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash, Contribute to increased sales by upselling add-ons and desserts, Supported all lanes of checkout during peak shopping hours, Collaborated with other staff to increase efficiency during peak hours

Languages

English
Professional

Certification

  • Driver license

References

References available upon request.

Timeline

Mattress Sales Associate

Mattress Firm
02.2024 - Current

Sales Consultant

Fedex Office
01.2020 - 02.2024

Sales Floor Asscociate

TJ. Maxx
02.2019 - 09.2019

Cashier

Target
12.2018 - 01.2019

The Williams Capital Group
07.2014 - 07.2016

High School Diploma -

Essex Street Academy

Some College (No Degree) -

New York City College of Technology of The City University of New York

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