Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
References
Timeline
Generic

Ishan Sowgathali

Irving

Summary

Ambitious student pursuing a degree in software engineering, seeking an internship opportunity. Proficient in agile and scrum methodologies, with a strong foundation in project management and programming. Experience in retail, providing exceptional customer support and driving sales initiatives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Faiz Market
Tempe
01.2024 - 07.2024
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Call Center Volunteer

Call Center
Irving
05.2023 - 10.2023
  • Efficiently managed customer interactions, enhancing satisfaction and repeat visits.
  • Addressed customer queries promptly, contributing to a positive experience.
  • Collaborated with team to maintain a clean and organized workspace.
  • Utilized POS system for swift payment processing, reducing customer wait times.
  • Supported team objectives, fostering a positive work environment and customer relations.
  • Adapted quickly to new POS systems and digital payment methods, ensuring smooth transactions and reduced wait times during high-volume periods.
  • Assisted elderly individuals in registering to vote via phone, enhancing community engagement.
  • Provided clear, patient guidance to 20+ callers per day, improving accessibility to voting resources.
  • Developed strong communication and empathy skills in a supportive team setting.

Retail Sales Associate

Stylo Footware
Coimbatore
05.2020 - 09.2020
  • Provided product information and answered customer questions.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Recommended, selected and located merchandise based on customer desires.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Used product knowledge to suggest items to match client needs.

Education

Bachelor of Science - Computer Science

The University of Texas At Dallas
Richardson, TX
05.2027

Bachelor of Science - Computer Science

Arizona State University
Tempe, AZ
05.2024

High school Degree -

Coppell High School
Coppell, Tx
05.2023

Skills

  • Java
  • Python
  • Customer Engagement
  • Communication skills
  • Problem solving
  • Customer service
  • Adaptability

Languages

  • English
  • Tamil

Certification

  • Microsoft Certified Excel Associate
  • Microsoft Certified Powerpoint Associate

Languages

English
Professional
Tamil
Elementary

References

References available upon request.

Timeline

Cashier

Faiz Market
01.2024 - 07.2024

Call Center Volunteer

Call Center
05.2023 - 10.2023

Retail Sales Associate

Stylo Footware
05.2020 - 09.2020

Bachelor of Science - Computer Science

The University of Texas At Dallas

Bachelor of Science - Computer Science

Arizona State University

High school Degree -

Coppell High School

Similar Profiles

CREATE PROFILE