Ishanae Olford
Ewing
Summary
To secure employment with a local organization, where I can utilize my superior administrative and customer service skills. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
14
14
years of professional experience
Work History
Senior Insurance Agent
AAA
08.2016 - Current
- Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing policies
- Meet or speak with clients daily, providing information about policies, and answering questions related to coverage and premiums
- Expand professional skill sets by attending regular workshops, networking events, and professional organizations
- Self-generate sales leads from various engagement initiatives within defined territory.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Service Representative
Living Social
03.2016 - 07.2016
- Educate Living Social consumers on our deals and how to interface with our website and our organization
- Answer all questions, troubleshoot issues, and manage escalations from Customer Service Representatives and members
- Handled all inbound and outbound calls
- Build and strengthen relationships with consumers by providing an exceptional consumer experience through individual attention and fun conversation.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Sales Associate
Nordstrom Rack
03.2015 - 02.2016
- Visual merchandising, customer service, managing inventory, ensuring shelves and racks are neat and updated, setting up promotional materials and displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Intern
Fleur De Lis Boutique
07.2014 - 09.2014
- Opening/closing the store, visual merchandising, assisting with pop-up shop, ensuring shelves and racks were neat and updated.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Evaluated staff performance and provided coaching to address inefficiencies.
Administrative Intern
Philadelphia City Paper
04.2014 - 06.2014
- Assisting with production of all print ads, handling all client follow-ups via email and inbound and outbound calls, writing basic sales copies for all incoming and potential ads, handling all administrative tasks associated with the sales and marketing departments, handling incoming and outgoing mail, helping manage sale center and maintain demographics, media kits, and rate cards, researching prospective clients and possible leads for the sales department, maintaining and updating all sales spreadsheets for sales team.
- Entered data into system and accurately updated customer accounts.
Intern
The Art Institute
01.2013 - 01.2013
- Job responsibility was to dress models in this fast paced, high profile fashion show.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
Marketing Intern
Carolina Herrera Fashion Show
01.2013 - 01.2013
- Job responsibility was to dress models in this fast paced, high profile fashion show
- Visual merchandising.
Marketing Intern
Pristine Advisors
01.2012 - 07.2012
- Marketing for clients, marketing at both the wholesale and retail levels, help secure media for clients, assisting management with any administrative tasks.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Established and managed relationships with external data providers and research vendors.
Visual Merchandising Team Lead
Claire's
01.2011 - 09.2012
- Ensuring shelves and racks were neat and updated.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
Education
Bachelors of Science - Marketing
The Art Institute of Philadelphia
Philadelphia, PA09.2014
Skills
- CRM Software
- Leads Prospecting
- Lead Development
- Business Development
- Negotiation
- Inside Sales
- Account Management
- Conflict resolution techniques
- Marketing Strategy Development
- Customer Service
- Client Retention
- Customer follow-up
Personal Information
- Willing To Relocate: Anywhere
- Title: Senior Insurance Agent - AAA
Timeline
Senior Insurance Agent
AAA
08.2016 - Current
Customer Service Representative
Living Social
03.2016 - 07.2016
Sales Associate
Nordstrom Rack
03.2015 - 02.2016
Intern
Fleur De Lis Boutique
07.2014 - 09.2014
Administrative Intern
Philadelphia City Paper
04.2014 - 06.2014
Intern
The Art Institute
01.2013 - 01.2013
Marketing Intern
Carolina Herrera Fashion Show
01.2013 - 01.2013
Marketing Intern
Pristine Advisors
01.2012 - 07.2012
Visual Merchandising Team Lead
Claire's
01.2011 - 09.2012
Bachelors of Science - Marketing
The Art Institute of Philadelphia
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