Ishanay Howard
Fresno,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Office Clerk
Economic Opportunities Commissions
Fresno, CA
12.2021 - Current
- Answered phone calls in a professional manner and transferred calls accordingly.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Customer Service Representative
Alorica
Fresno, CA
03.2019 - 11.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Sales Associate
Macy's
Fresno, CA
12.2017 - 01.2019
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Central High School
Fresno, CA06.2019
Business Administration And Management
Fresno City College
Fresno, CASkills
- Inbound and Outbound Calling
- Call Management
- Positive and Professional
- Business Development Understanding
- Account Management
- Team Development
- Customer Relationship Management (CRM)
- Multi-Task Management
Timeline
Office Clerk
Economic Opportunities Commissions
12.2021 - Current
Customer Service Representative
Alorica
03.2019 - 11.2021
Sales Associate
Macy's
12.2017 - 01.2019
High School Diploma -
Central High School
Business Administration And Management
Fresno City College
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