Ishani Lokuliyana
Conroe,Tx
Summary
To obtain a challenging and rewarding position that utilizes my diversity and capability to adapt to any situation with potential future advancement. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Trainer and Operation Process Manager
OIA Global
01.2022 - Current
- Work with Operational staff to actively arrange operations for all four areas.
- Conduct operational meetings with international staff and collaborate to provide high service levels to high-end customers.
- Work with the continuous improvement team to create new processes to achieve the company's uniform standard
- Create SOPS
- Create training materials and facilitate all branches in the USA
- CW1(Cargo wise) introduces and supports all teams with training, tips, and tricks to improve operational staff quality of work
- Research and support team with new improvements strategy to workflow process.
Import Supervisor
Berje Inc.
01.2020 - 09.2022
- Receive shipping documents from overseas factories and confirm the accurate item, and purchase order information; Ensure import documentation is submitted to customs brokers for the ocean and air shipments
- Check the status of shipments and ensure customs and freight is cleared
- Track shipments for delivery to the warehouse
- Calculate final landed costs including all FOB, freight, and duties using Excel spreadsheets
- Assists in shipping and transportation processes
- Responsible for submitting reports as required
- Troubleshoot all the issues with shipments.
Key Account Supervisor- Team Leader
OIA Global
01.2017 - 01.2020
- Handled high-volume import /export ocean and air shipments
- Provide sales support for sales staff on all customer issues in ocean freight
- Sold custom brokerage service to new clients
- Provided outstanding customer service to all clients
- Coordinate all import/export bookings with overseas agents
- Providing sales reports when necessary
- Negotiated ocean freight rates with exporter companies
- Monitored pickup and delivery of containers
- Negotiated with Customs, Freight Forwarders, and Brokers
- Direct Customer Service
- Prepared monthly reports
- Highly skilled with problem resolving and bringing high profit to the company.
Import Specialist – Ocean/Air
Caro Trans International Inc.
Clark, NJ
01.2013 - 01.2017
- Coordinate all import bookings with overseas agents for ocean and air freight cargo
- Negotiated rates and provided quotations to agents for each request
- Handled international communications to coordinate door-to-door services
- Responsible for lanes from China, Germany, Sweden, Italy, Singapore, Peru, France, Sri Lanka, Dubai, India, and Thailand
- Rotterdam
- End of the day all check reports provide to the Accounts Team
- Introduce new customers to the company and do the rate quotes accordingly
- Provide essential customer service support to new and existing clients regarding all aspects of shipping internationally
- Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service
- Deal with all kinds of ocean import troubleshooting
- Work closely with steamship lines, railroads, trucking companies, and bonded customs warehouses to ensure timely deliveries
- Work closely and effectively with shipping agents worldwide
- Prioritize and respond to unexpected demands dealing with urgent and or emergencies
- Handled high-volume import shipments including consolidations
- Provide sales support for sales staff on all customer issues in ocean freight
- Provided outstanding customer service to all clients
- Well trained with the cargo-wise system.
Key Accounts Supervisor -Imports
Toll Global Forwarding (USA) Inc.
Jamaica, NY
11.2009 - 02.2013
Import Officer
Dart Express (NYC) Inc.
Jamaica, NY
02.2006 - 11.2009
Education
Announcing Diploma
Skills
- Special skill in coordinating high-volume VIP key accounts
- Operational support and arranging
- Report creating and close operational follow-up
- Continues weekly meetings with customers and staff
- Materials Preparation
- Course Development
- Training initiatives
- Creative Problem-Solving
- Negotiating
- Cost savings
- Sales inciting
References
Available upon request
Certification
- CW1 Professional ( Cargo wise system)
- DG Certified ( 49 CFR, IMDG, IATA )
- TSA Certified
Languages
English
Professional
Sinhalese
Professional
Timeline
Trainer and Operation Process Manager
OIA Global
01.2022 - Current
Import Supervisor
Berje Inc.
01.2020 - 09.2022
Key Account Supervisor- Team Leader
OIA Global
01.2017 - 01.2020
Import Specialist – Ocean/Air
Caro Trans International Inc.
01.2013 - 01.2017
Key Accounts Supervisor -Imports
Toll Global Forwarding (USA) Inc.
11.2009 - 02.2013
Import Officer
Dart Express (NYC) Inc.
02.2006 - 11.2009
Announcing Diploma
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