ISHANI SHETH
Frisco
Summary
Leader with extensive experience in fintech innovation and payment security at JPMorgan Chase & Co. Demonstrated success in driving strategic collaboration and implementing agile methodologies, achieving significant business outcomes. Skilled in KPI reporting and delivering impactful client solutions. Recognized for effective change management and problem-solving in business intelligence and operations management.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Vice President - Global Payment (Client Facing)
JPMorgan Chase & Co
Plano
06.2022 - Current
- Led global complex implementations at J.P. Morgan Chase to streamline business banking processes and enhance security
- Strategic Collaboration: Partner closely with Product & Engineering teams to ensure Customer Service ‘CS’ is prepared and equipped to support new product launches and updates, with a focus on Customer Trust, Account Security, Payments Fraud, and Privacy.
- Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes.
- Accountable for Team-of-Teams level Objectives and Key Results ‘OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
- Applies expert knowledge and removes escalated impediments to the team's success and assists in conflict resolution, issue and dependency management.
- Achieved growth and innovation by delivering secure client solutions
- Developed fintech solutions for business growth in a hybrid work environment
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.
- Develop effective succession planning, strategic resources, and focus on employee career growth
- Advocate for stakeholders in achieving best business result
Sr. Project Manager
Homecare Homebase
Dallas-Fort Worth Metroplex
05.2020 - 06.2022
- Managed client-facing projects at Homecare Homebase, leading the implementation of mobile software solutions for home health and hospice agencies
- Collaborated with cross-functional teams to streamline processes and boost productivity, resulting in improved patient care outcomes
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Led successful project executions in the global market
- (BPMO)
Senior Project Manager IT/Business
Verizon
Morristown
04.2019 - 04.2020
- Led Cross-Functional Projects
- Managed multiple projects encompassing IT applications, network real estate, and business teams ‘Refresh, RELO, ZBB Downsize)
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver.
- Be the champion for change and drive large scale educational sessions for Ops leadership group to understand and adopt goals framework.
- Maintains stakeholders informed of project status to include Senior Leaders.
- Builds consensus with alliances across the organization.
- Assesses, uses, and partners with external resources and partners to meet agreed upon expectations.
Senior Project Manager Business/ Real Estate
FedEx
Plano
09.2015 - 11.2017
- Aced site acquisition using Agile methodologies
- Use strategic thinking to anticipate potential challenges and opportunities.
- Led web app development teams as a Scrum Master
- Build and maintain strong relationships with key stakeholders across Product, Engineering, and CS teams to ensure alignment and effective communication.
- Apply strategic thought to manage and balance stakeholder interests.
- Utilized Agile tools like JIRA and Confluence
Project Manager
Beam Real Estate
Farmers Branch
04.2013 - 09.2015
- Lead and manage projects related to product launches, privacy initiatives, and other cross-functional efforts to ensure timely and successful execution.
- Use strategic planning to ensure projects are aligned with broader company goals.
Senior Project Manager
Darshan developers private limited
05.2005 - 12.2012
Education
Post graduation - Advertising and PR
Welingkar Institute of Management
Mumbai, India01.2010
Master of Business Administration - MBA - Marketing/Marketing Management
Symbiosis Institute of Management Studies
Pune, India01.2009
Bachelor's degree - Business Administration and Management
University of Mumbai
Mumbai, India01.2008
Skills
- Strategic collaboration
- Agile methodologies
- Cross-functional leadership
- Payment security
- Fintech innovation
- Stakeholder management
- Strategic partnership
- Customer relationship management
- KPI reporting
- Microsoft project proficiency
Websites
Personal Information
Title: Vice President Implementations
Certification
Scrum Master
Timeline
Vice President - Global Payment (Client Facing)
JPMorgan Chase & Co
06.2022 - Current
Sr. Project Manager
Homecare Homebase
05.2020 - 06.2022
Senior Project Manager IT/Business
Verizon
04.2019 - 04.2020
Senior Project Manager Business/ Real Estate
FedEx
09.2015 - 11.2017
Project Manager
Beam Real Estate
04.2013 - 09.2015
Senior Project Manager
Darshan developers private limited
05.2005 - 12.2012
Post graduation - Advertising and PR
Welingkar Institute of Management
Master of Business Administration - MBA - Marketing/Marketing Management
Symbiosis Institute of Management Studies
Bachelor's degree - Business Administration and Management
University of Mumbai