ISHANI SHETH
Prosper,USA
Summary
Strategic, results-driven Senior Program Manager with 9+ years of progressive leadership directing high-stakes digital transformations, complex enterprise SaaS implementations, and global cross-functional initiatives across NA, EMEA, and APAC. Proven track record managing $100M+ portfolio value for marquee brands (Nike, Reddit, Fox Corp) by defining granular Work Breakdown Structures (WBS) and negotiating high-value Statements of Work (SOW). Expert in building scalable delivery playbooks, establishing robust KPI/RAID governance frameworks, and pioneering AI/automation integrations to optimize operational velocity, reduce risk, and maximize delivery predictability.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Program Manager / Vice President – Global Implementations
JPMorgan Chase & Co.
Plano, USA
05.2022 - 03.2026
- Portfolio Architecture: Directed an enterprise portfolio of 40+ concurrent software delivery programs; engineered a comprehensive WBS and dependency tracking model that improved on-time delivery by 10% across global teams.
- Enterprise Client Delivery: Spearheaded end-to-end strategic program delivery for flagship global accounts (Nike, Reddit, Fox Corp), managing complex SOW negotiations and scope alignment to secure a $100M+ recurring revenue portfolio.
- Technical System Integration: Championed the deployment of complex ACH, Wires, and embedded banking API integrations for enterprise platforms, compressing client time-to-market/go-live timelines by 7% while preserving stability.
- Global Matrix Leadership: Synthesized roadmaps across Product, Engineering, and Sales across NA, EMEA, and APAC regions, establishing unified delivery streams that reduced cross-functional escalation frequency by 25%.
- Governance Innovation: Formulated a portfolio-wide RAID and KPI reporting framework, transforming raw program metrics into actionable executive dashboards that accelerated leadership decision-making.
- AI-Driven Automation: Orchestrated a data-driven program management automation initiative using AI/LLM tooling, eliminating manual reporting overhead and measurably increasing delivery predictability.
Senior Program Manager – Enterprise SaaS Delivery
Homecare Homebase
Dallas-Fort Worth, USA
11.2019 - 05.2022
- Cloud Platform Deployment: Masterminded end-to-end cloud platform deployment and SaaS data migration for Tier-1 healthcare providers; utilized granular Work Breakdown Structures (WBS) to ensure zero post-launch critical incidents.
- Operational Scale & Velocity: Authored and implemented standardized client deployment playbooks and SOW templates that optimized onboarding workflows and accelerated client time-to-value (TTV) by 15%.
- Process Optimization: Formulated digital healthcare workflow automation solutions that eliminated operational bottlenecks, resulting in a measurable increase in core system utilization.
- Risk Architecture: Standardized rigorous RAID and change control frameworks tailored for regulated delivery, driving down program risk exposure and elevating overall portfolio predictability.
Lead Program Manager – Enterprise Transformation
Verizon
Basking Ridge, USA
12.2017 - 11.2019
- Infrastructure Modernization: Orchestrated multi-region IT infrastructure modernization programs, utilizing strict SOW compliance and phase-gate planning to enhance back-end platform scalability.
- Executive Visibility: Built custom program-level KPI dashboards and governance models within Jira/Smartsheet, providing senior executives with real-time visibility into high-impact milestones and critical paths.
- Lean Operations: Utilized data-driven root-cause analysis to identify workflow redundancies, executing continuous process optimization that significantly reduced operational overhead.
Senior Project Manager / Scrum Master
FedEx
Memphis, USA
12.2013 - 12.2015
- Agile Transformation: Drove Agile delivery for a multi-team platform modernization program; developed iterative WBS equivalents in a Scrum environment to stabilize sprint velocity and reduce the defect backlog.
- Automated Metrics Reporting: Pioneered the design of automated delivery performance dashboards, cutting down time spent on manual status compilation and increasing transparency across teams.
Project Manager
Beam Real Estate
Farmers Branch, Texas
2012 - 2013
Project Manager
Darshan Developers
Mumbai, IN
2005 - 2010
Education
Master of Business Administration -
Symbiosis Institute of Management
IndiaBachelor of Commerce -
Mumbai University
IndiaSkills
- Project Lifecycle & Governance: End-to-End Project Life Cycle (PLC), Work Breakdown Structure (WBS) Development, Phase-Gate Delivery, Scope & Change Control, Milestone Tracking
- Commercial & Resource Management: Statement of Work (SOW) Compliance & Enforcement, Budget Tracking & Burn Rate Management, Resource Allocation, Capacity Planning
- Methodology & Frameworks: Scaled Agile (SAFe), Scrum Execution, Hybrid SDLC, Waterfall, Business Process Re-engineering (BPR), Change Control Boards (CCB)
- Technical & Product Ecosystems: Enterprise SaaS Deployments, API & System Integrations (NetSuite, FiSpan), AI/LLM Implementation, Jira, Confluence, Smartsheet, Salesforce, SQL
Certification
Certified Lean Six Sigma Green Belt
Personal Information
Title: Senior Program Manager | Enterprise Client Delivery & Digital Transformation
Timeline
Senior Program Manager / Vice President – Global Implementations
JPMorgan Chase & Co.
05.2022 - 03.2026
Senior Program Manager – Enterprise SaaS Delivery
Homecare Homebase
11.2019 - 05.2022
Lead Program Manager – Enterprise Transformation
Verizon
12.2017 - 11.2019
Senior Project Manager / Scrum Master
FedEx
12.2013 - 12.2015
Project Manager
Beam Real Estate
2012 - 2013
Project Manager
Darshan Developers
2005 - 2010
Master of Business Administration -
Symbiosis Institute of Management
Bachelor of Commerce -
Mumbai University