Ishara Stewart
Houston
Summary
Polished and personable server with 4 years of experience, including fine dining. I am committed to delivering an elevated guest experience through impeccable service, attention to detail, and upscale dining standards. I am skilled in managing high-pressure situations while ensuring guests receive a seamless dining experience. Proficient in taking orders accurately, handling transactions, and coordinating with kitchen staff to deliver prompt and quality service. My ability to connect with guests, anticipate their needs, and maintain a warm, professional demeanor makes me foster repeat business and positive reviews. With that, I bring a strong work ethic, and teamwork mentality that will make me a valuable addition to your team.
Overview
4
4
years of professional experience
Work History
Server
Crescent Hotels & Resorts
12.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Baboa Surf Club | Il Bracco
04.2023 - 02.2024
- Experienced service in Fine Dining - Wine knowledge and bottle service in an extremely fast paced environment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Always efficiently providing top-notch service-fantastic time management skills
- Maintained strong working relationships with colleagues and patrons while consistently demonstrating knowledge and proper serving etiquette
- Maintained constant professional attire and attitude while maintaining sanitary organized facility
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing including wine, ingredients, and cooking methods
- Supported sales efforts by suggestively upselling food and wine, increasing check averages
- Increased sales by prospecting for new customers
- Collected credit cards, cash payments and dispensed change for cash transactions
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Server
Thirteen by James Harden
08.2021 - 03.2022
- Provided exceptional upscale and memorable experience for guests including VIP members
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed multiple tables and guest interactions while delivering a 5-star quality dining experience
Server
Taste Bar + Kitchen
03.2021 - 08.2021
- Took orders, presented and explained specials, offered information, and made suggestions about the menu
- Up-sold cocktails, liquors, and 3 course meals with professional appearance and mannerism
- Maintained clean and sanitary work areas and tables
- Anticipated and fulfilled guest needs and requests
- Followed proper plate presentation and garnished set up details
- Served guests, prepared checks, and collected payment
Education
Bachelor of Fine Arts - Acting
The American Musical And Dramatic Academy
New York, NY06-2021
Inbound Closer Certified -
Taylor Welch
08.2020
Skills
- Excellent Verbal and Written Communication
- Knowledge of Wine Wine Service
- Knowledge of Alcohol Bottle Service
- Major Leadership and Team Building Skills
- Fine Dining Etiquette
- Relationship Development & Active Listener
- Immaculate Organization Skills
- Efficient Time Management
- Talented People and Problem-Solving Skills
- Goals and Performance Focused
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
Timeline
Server
Crescent Hotels & Resorts
12.2023 - Current
Server
Baboa Surf Club | Il Bracco
04.2023 - 02.2024
Server
Thirteen by James Harden
08.2021 - 03.2022
Server
Taste Bar + Kitchen
03.2021 - 08.2021
Inbound Closer Certified -
Taylor Welch
Bachelor of Fine Arts - Acting
The American Musical And Dramatic Academy
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