Summary
Overview
Work History
Education
Skills
Timeline
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Isharah Ali

Lithonia,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Extensive talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

CRM Management

VXI Global Solutions LLC
08.2021 - Current
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or SMS.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with client which facilitated communication, quickly resolving issues, and conflicts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Described product to customers and accurately explained details and care of merchandise.

LG Experience Expert

LG Electronics Inc
10.2018 - 02.2021
  • Conducted routine outreach to support understanding of policies and procedures.
  • Worked with internal matrix partners to triage issues and submit work requests.
  • Identified and reported on utilization patterns to enhance quality of service delivery.
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Technical Support Specialist

Apple
05.2014 - 07.2018
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

No Degree - Associate of Applied Science (A.A.S.)

Georgia Perimeter College
Decatur, GA
05.2025

Skills

  • Meeting Support
  • Operational Oversight
  • Performance Tracking and Evaluations
  • Manager Coaching and Training
  • Resolving Conflicts
  • Maintenance and Repair Management
  • Guest Satisfaction
  • Customer Relationship Management
  • Administration and Reporting
  • Negotiation and Conflict Resolution
  • Technical Proficiency
  • Team-Building Exercises

Timeline

CRM Management

VXI Global Solutions LLC
08.2021 - Current

LG Experience Expert

LG Electronics Inc
10.2018 - 02.2021

Technical Support Specialist

Apple
05.2014 - 07.2018

No Degree - Associate of Applied Science (A.A.S.)

Georgia Perimeter College

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Isharah Ali