Ishea Bond
Jackson,TN
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
10
10
years of professional experience
Work History
Reservation Manager
Hilton
10.2020 - Current
- Processes reservations by e-mail, telephone, or central reservation systems referral
- Incoming and Out bounding calls throughout the day
- Processes reservations from the sales office, other hotel departments, and travel agents
- Insight of type of rooms available as well as their location status, rates, and benefits all package plans
- Exceeded both quarterly and annual sales goals.
- Maximized event profitability by upselling additional services and menu items to clients.
- Negotiated contracts to secure profitable agreements with vendors and suppliers.
- Provided ongoing training for sales team members to improve performance metrics and grow revenue streams.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Supported special events catering, coordinating logistics, setup, and breakdown for successful functions.
- Developed customized itineraries for private groups, catering to individual preferences and interests.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Updated Delphi, service agreements and pricing to retain competitive advantage and generate new customers.
Account Representative
Portfolio Recovery Assoc
10.2020 - 04.2021
- Handling outbound and Inbounds calls
- Confer with customer by telephone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s)
- Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts
- Record information about financial status of customer and status of collection efforts using automated collections software
Operations Manager
Staff Management
08.2020 - 10.2020
- Oversaw daily office operations for staff of125 employees
- Oversaw process improvement initiatives
- Observed all laws, regulations and other applicable obligations
- Revised plans as needed to meet changing goals and requirements
- 2 years of industry experience.years of analyst experience
- Developed strategic plans and initiatives
- Revised plans as needed to meet changing goals and requirements
- Described product to customers and accurately explained details and care of merchandise
- Directed calls to appropriate individuals and departments
Accounting Assistant/Receptionist
SMX Staff Management
08.2015 - 08.2019
- Answered an average of50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Typing38-40wpm
- Administrative and clerical support for the office
- Organizes meetings and communicates daily with employees and customers through Outlook
- Answers multi-line phones and direct calls to correct departments
- Leads Tracking – submit a daily report for all company leads to be sent to managers
- Answer all phone calls and transfer the caller to the appropriate employee
- Provide Customer Service support as required through pre-established call routing system
- Document and properly communicate calls taken for service team members who are unavailable to answer the call
- Provide basic and accurate information in-person and via phone/email about our services
- Receive, sort, and distribute daily mail/deliveries
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, faxing
- Provide administrative support to members of management
Direct Support Customer Service
Omni Visions
07.2015 - 02.2016
- Analyzed data to create and organize graphs, charts, and documents for publications and presentation
- Created worksheets and logged samples correctly into the computerized tracking system
- Developed, maintained and improved experimental data spreadsheets
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Scheduled and accompanied clients to medical appointments
- Maintained records of services performed and condition of patients
Education
Coursework towards High School Diploma -
Jackson State Community College
High School Diploma - undefined
Huntingdon High School
05.2009
Skills
- Schedule Maintenance
- Effective Listening
- Data Input Software
- Customer Accounts Management
- Delphi programming expertise
- Advanced Excel
Timeline
Reservation Manager
Hilton
10.2020 - Current
Account Representative
Portfolio Recovery Assoc
10.2020 - 04.2021
Operations Manager
Staff Management
08.2020 - 10.2020
Accounting Assistant/Receptionist
SMX Staff Management
08.2015 - 08.2019
Direct Support Customer Service
Omni Visions
07.2015 - 02.2016
High School Diploma - undefined
Huntingdon High School
Coursework towards High School Diploma -
Jackson State Community College
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