Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Isheanna Payton

Monongah ,WV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to learn and adhere to all requirements of the job. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Open to criticism and opinions on improvement and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chill Staff

Dairy Queen Grill & Chill
01.2016 - 12.2016
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Staff Member

McDonald's Restaurant
02.2017 - 11.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

Call Center Representative

Teleperformance USA At&t
01.2018 - 05.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.

Lineman Groundhand Helper

Zarcomm
06.2019 - 12.2019
  • Performed maintenance and reconducting work in varied weather conditions.
  • Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
  • Worked on both dead and energized lines.
  • Responded to emergencies and outages that required additional labor and assistance for repairs.
  • Removed old poles and hardware and replaced with new equipment.
  • Maintained solid safety record with no OSHA-recordable incidents.
  • Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
  • Resagged loose lines to prevent failures.
  • Operated variety of power tools and hand tools.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols on job sites.
  • Maintained tools and equipment in good working condition.
  • Removed debris and waste from job sites.
  • Followed instructions from construction project managers and supervisors.
  • Unloaded and stored construction materials.
  • Cleared work sites of hazardous items.
  • Set up ladders and other access equipment.
  • Maintained knowledge of safety practices for removing hazards from working sites.
  • Assisted with plastering, tiling and carpentry.
  • Assisted in laying bricks and blocks.

Direct Support Professional

ResCare Residential Services
01.2020 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Educated clients and family members on relevant topics to support independent living.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each client.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Scheduled daily and weekly care hours for client caseload.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Temp Landscaper

Express Employment Professionals
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Educated clients on proper care and maintenance of landscaping projects.

Warehouse Associate

Minutemen Staffing Solutions
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Voluntary Worker

Marion County Humane Society
  • Washed and Dry dogs
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Assisted with Facility Cleaning
  • Restocking and Prep
  • Fed and Watered Dogs

Housekeeper

Holiday Inn Express Hotel
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.

Security Guard

Murray Energy
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.

Worship Leader

Baptist Church
  • Coordinated music for worship services.
  • Performed as instrumentalist to support inspirational worship services.
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.
  • Worship Service

Soup Kitchen Volunteer

Homeless Shelter
  • Served hot meals and distributed sack lunches to disadvantaged individuals.
  • Maintained clean, orderly work environment to meet food preparation codes.
  • Sanitized tables, handed out cleansing wipes and reminded visitors to maintain social distancing at tables.
  • Reset tables with tablecloths, napkins and silverware to prepare for food service.

Education

High School Diploma -

Fairmont Senior Highschool
Fairmont Wv

GED -

Marion County Adult & Community Education Center
Fairmont
05.2018

Skills

  • Lawn Aeration
  • Using Hand Tools
  • Applying Fertilizer
  • Snow Blowers
  • Grass Cutting
  • Hydroblasting
  • Pruning and Maintaining Trees
  • Grounds Maintenance
  • Team Goals
  • Weather Tolerance
  • Electric tools
  • Team Collaboration
  • Verbal and Written Communication
  • Adaptable and Flexible
  • Complex Problem-Solving
  • Heavy Lifting
  • Machine Safety Practices
  • Project Deadlines
  • Maintenance Implementation
  • Responsible and Punctual
  • Organic Practices
  • Maintaining Equipment
  • Customer Inquiries
  • Water Use Optimization
  • Worker Training and Motivation
  • Outbound Calls
  • Team Collaboration and Cooperation
  • Workflow Efficiency
  • Team Leader
  • Preventive Equipment Maintenance
  • Hand and Power Tool Operation
  • Building Repair and Maintenance
  • Cement Mixing and Pouring
  • Performance Improvement
  • Litter Removal
  • Feedback Acceptance

Certification

  • Safe land Training - 2019
  • Osha Training 2019
  • CPR Training 2022
  • First Aid 2022


Timeline

Direct Support Professional

ResCare Residential Services
01.2020 - Current

Lineman Groundhand Helper

Zarcomm
06.2019 - 12.2019

Call Center Representative

Teleperformance USA At&t
01.2018 - 05.2019

Staff Member

McDonald's Restaurant
02.2017 - 11.2017

Chill Staff

Dairy Queen Grill & Chill
01.2016 - 12.2016

Temp Landscaper

Express Employment Professionals

Warehouse Associate

Minutemen Staffing Solutions

Voluntary Worker

Marion County Humane Society

Housekeeper

Holiday Inn Express Hotel

Security Guard

Murray Energy

Worship Leader

Baptist Church

Soup Kitchen Volunteer

Homeless Shelter

High School Diploma -

Fairmont Senior Highschool

GED -

Marion County Adult & Community Education Center

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Isheanna Payton