I'Shel Theard
Houston,TX
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Waitress Trainer
Cheddar's Scratch Kitchen
Houston, TX
10.2021 - Current
- Greeted guests with friendliness and professionalism.
- Handled payment transactions precisely using POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored alcohol consumption levels to ensure compliance with intoxication limits.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Effectively multitasked within fast-paced environment.
Assistant Manager
Dollar General Market
Laplace, LA
04.2019 - 09.2021
- Created reports on sales trends, inventory levels, and financial data.
- Addressed customer concerns promptly and effectively.
- Created system to monitor inventory and order supplies when necessary.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
George Washington Carver Collegiate Academy
New Orleans, LA05-2017
Nursing Education
University of New Orleans
New Orleans, LASkills
- Safe service compliance
- Basic accounting
- Mixology
- Health codes compliance
- Outgoing personality
- New hire training
- Patience and tolerance
- Customer service expertise
- Hospitality and accommodation
- Clear and effective communication
- Performance improvement
- Anticipating guest needs
- Strong multitasking
Certification
- Stepful Medical Assistant Program
References
References available upon request.
Timeline
Bartender/Waitress Trainer
Cheddar's Scratch Kitchen
10.2021 - Current
Assistant Manager
Dollar General Market
04.2019 - 09.2021
High School Diploma -
George Washington Carver Collegiate Academy
Nursing Education
University of New Orleans
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