Isheya Graham Copeland
North Charleston,SC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Badging Officer
Firing Point Solutions LLC
11.2022 - 12.2023
- Enhanced security measures by implementing a thorough badging process for employees and visitors.
- Streamlined badging procedures, resulting in improved efficiency and reduced wait times.
- Collaborated with HR to verify employee information, ensuring accurate records for all personnel.
- Reduced unauthorized access incidents by conducting regular audits of badge activity.
- Provided exceptional customer service, assisting individuals in completing the badging process quickly and accurately.
- Coordinated with management to create custom access levels for different departments and roles within the organization.
- Produced a variety of badges including CAC cards, Foreign National Badges, Government and Contractor ID cards, and Visitor Badges.
- Checked customer clearances and verify/process incoming and outgoing visit requests.
Base Defense Operations Controller
United States Air Force, USAF
09.2016 - 09.2022
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
- Maintained and updated daily event logs and entry authority lists.
- Used telecommunications systems, two-way radios and intercom system to communicate with teams.
- Responded to alarms following established policies and protocols.
- Created records, schedules, reports and correspondence and delivered to Leadership.
- Managed communications between personnel for continual connections during missions.
Retail Sales Associate
limz Clothing
01.2018 - 08.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Managed cash register operations using POS system and processed sales and returns.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Assessed floor displays to restock merchandise.
Education
High School Diploma -
John M Motley Morehead High School
Eden, NC06.2016
Skills
- Microsoft Office
- Data Management
- Good Work Ethic
- First Aid/CPR
- Basic Math
- Computer Skills
- Planning & Organizing
- Team Management
- Organizational Skills
- People Skills
- Conflict Resolution
- Supervision & Leadership
- Customer Service
- Training & Development
- Cash Handling
- Time Management
- Store Opening and Closing
- Customer Needs Assessment
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Payment Processing
- Inventory Management
- Document Control
- Recordkeeping and File Management
- Attention to Detail
- Data Entry Proficiency
- Adaptability and Flexibility
- Background Check Processing
- Knowledge of DISS and SWAT
Timeline
Badging Officer
Firing Point Solutions LLC
11.2022 - 12.2023
Retail Sales Associate
limz Clothing
01.2018 - 08.2018
Base Defense Operations Controller
United States Air Force, USAF
09.2016 - 09.2022
High School Diploma -
John M Motley Morehead High School
Similar Profiles
Kevin SnyderKevin Snyder
Firearms Sells at Reload Quality Firing RangeFirearms Sells at Reload Quality Firing Range
Bryan LogsdonBryan Logsdon
NA at Safety, WV State Park Firing, Cacapon StateNA at Safety, WV State Park Firing, Cacapon State
Jaylah FlemingJaylah Fleming
Administrative Assistant at Point 2 PoinT Connections LLcAdministrative Assistant at Point 2 PoinT Connections LLc