Summary
Overview
Work History
Education
Skills
Timeline
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Isheya Graham Copeland

North Charleston,SC

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Badging Officer

Firing Point Solutions LLC
11.2022 - 12.2023
  • Enhanced security measures by implementing a thorough badging process for employees and visitors.
  • Streamlined badging procedures, resulting in improved efficiency and reduced wait times.
  • Collaborated with HR to verify employee information, ensuring accurate records for all personnel.
  • Reduced unauthorized access incidents by conducting regular audits of badge activity.
  • Provided exceptional customer service, assisting individuals in completing the badging process quickly and accurately.
  • Coordinated with management to create custom access levels for different departments and roles within the organization.
  • Produced a variety of badges including CAC cards, Foreign National Badges, Government and Contractor ID cards, and Visitor Badges.
  • Checked customer clearances and verify/process incoming and outgoing visit requests.

Base Defense Operations Controller

United States Air Force, USAF
09.2016 - 09.2022
  • Identified security issues, drafted incident reports and contacted law enforcement when needed.
  • Managed CCTV, access control, security lighting, gate systems and incident management systems.
  • Maintained and updated daily event logs and entry authority lists.
  • Used telecommunications systems, two-way radios and intercom system to communicate with teams.
  • Responded to alarms following established policies and protocols.
  • Created records, schedules, reports and correspondence and delivered to Leadership.
  • Managed communications between personnel for continual connections during missions.

Retail Sales Associate

limz Clothing
01.2018 - 08.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Managed cash register operations using POS system and processed sales and returns.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Assessed floor displays to restock merchandise.

Education

High School Diploma -

John M Motley Morehead High School
Eden, NC
06.2016

Skills

  • Microsoft Office
  • Data Management
  • Good Work Ethic
  • First Aid/CPR
  • Basic Math
  • Computer Skills
  • Planning & Organizing
  • Team Management
  • Organizational Skills
  • People Skills
  • Conflict Resolution
  • Supervision & Leadership
  • Customer Service
  • Training & Development
  • Cash Handling
  • Time Management
  • Store Opening and Closing
  • Customer Needs Assessment
  • Meeting Sales Goals
  • Strong Communication and Interpersonal Skills
  • Payment Processing
  • Inventory Management
  • Document Control
  • Recordkeeping and File Management
  • Attention to Detail
  • Data Entry Proficiency
  • Adaptability and Flexibility
  • Background Check Processing
  • Knowledge of DISS and SWAT

Timeline

Badging Officer

Firing Point Solutions LLC
11.2022 - 12.2023

Retail Sales Associate

limz Clothing
01.2018 - 08.2018

Base Defense Operations Controller

United States Air Force, USAF
09.2016 - 09.2022

High School Diploma -

John M Motley Morehead High School

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Isheya Graham Copeland