Ishita Gupta

• Conducted needs assessments to identify skill gaps and tailored training content accordingly.
• Developed and delivered comprehensive training programs for users, resulting in a17% reduction in support tickets and increased self-service utilization.
• Created engaging training materials using Instructional Design tenets, including user guides, videos, and interactive modules.
• Demonstrated effective Program Management by overseeing and coordinating comprehensive training programs and managing multiple training initiatives concurrently.

• Developed and implemented strategic plans to drive customer adoption of Adobe's Learning Management System and ensure they achieved the organization's learning goals, resulting in a 20% increase in customer retention rate.
• Trained customers on the best way to migrate data, create learning programs, and measure program efficiency.
• Collaborated with cross-functional teams to identify and address customer needs, resulting in a 15% increase in upsell and cross-sell opportunities.

Achievements

• Created a Product Maturity Model to direct platform adoption throughout the customer journey.
• Received a Spot Bonus award for customer centricity.

• Developed comprehensive instructional design strategies to enhance employee training programs for Sales Reps, Solutions Consultants, and Product Managers.
• Led a team of instructional and graphic designers in creating engaging video-based and eLearning courses, resulting in a 20% reduction in training time and cost.
• Successfully converted 500 flash-based e-learning courses (to HTML5) for a customer who had lost their source files.

• Developed a comprehensive startup accelerator program (for a 20-member cohort) from conceptualization to implementation, targeting early-stage startups aiming to refine their business models and prepare for investor pitches.
• Designed College Entrepreneurship programs, currently operational across 400 colleges in India and other emerging economies, fostering the cultivation of Practice Ventures with the potential to evolve into thriving startups.
• Crafted a robust and dynamic curriculum covering business model refinement, market analysis, competitive positioning, financial modeling, and investor relations.
• Collaborated with cross-functional teams, including mentors, subject matter experts, investors, and college faculty, to gather insights and tailor the programs to meet diverse startup needs.

Achievements

• Received the Golden Achievers award for exceptional program design and execution in May 2019

• Developed easy-to-use training resources for new hires, resulting in a 30% reduction in onboarding time.
• Demonstrated exceptional program management skills by overseeing large-scale instructional design initiatives and effectively meeting project milestones, deadlines, and budgets.
• Created detailed project plans, estimated effort, allocated tasks, and proactively managed risks to improve learning programs.
• Measured program success using the ROI methodology developed by Dr. Jack and Dr. Patti Phillips.

• Created over 2000 hours of customized training content for Sales Representatives and Solution Consultants.
• Developed product training for Adobe's Sales Enablement department to guarantee team competency in Digital Marketing offerings.
• Improved content development efficiency by 25% by implementing the Scrum framework to streamline instructional design processes.
• Worked with stakeholders and subject matter experts to evaluate training requirements, anticipate potential challenges, and deliver training solutions ahead of Adobe's product release timeline.

Achievements

• Promoted to Lead Instructional Designer within the first six months of my tenure.

• Led end-to-end development of 20+ SAP training modules, enabling 5000+ users to navigate SAP systems proficiently.
• Introduced interactive simulations, enhancing hands-on learning and elevating knowledge retention by 30%.
• Conducted training needs analysis, contributing to a 40% enhancement in training effectiveness.

Achievements

• Successfully led the implementation of Managed Services for the PMI SAP Education project, defining service requirements, establishing key performance indicators (KPIs), and streamlining project workflows.