Ishmael Acquah

· Lease renewals and resident retention.

· Processes applications, conducts credit checks and calls references.

· Rent collections / Rent payment follow up

· Processes rent payments and assist residents to process online payment.

· Manages records and files of current tenants.

· Perform building inspection to ensure all apartment fixtures are functional for scheduled move-in.

· Assign ticket and follow up with maintenance team to ensure all service requests are processed promptly.

· Provide outstanding customer service and build rapport with prospects, residents and coworkers

· Knowledgeable within compliance of Fair Housing Laws.

· Coaching, mentoring and inspiring team members.

· Event planning, organizing and hosting of resident functions

• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Followed up on delinquent tenants and coordinated collection procedures.
• Boosted occupancy 38% by leveraging market knowledge and successful promotional strategies.
• Decreased operating costs by 13% by implementing cost control procedures.

• Assist residents to process online payment and forward checks to accounting department.
• Assign ticket and follow up with maintenance team to ensure all service requests are processed promptly.
• Perform building inspection to ensure all apartment fixtures are functional for scheduled move-in.
• Assist with lease renewal, rents and resident retention.
• Provide outstanding customer service and build rapport with prospects, residents and coworkers to form reliable support system for community.
• Knowledgeable within compliance of Fair Housing Laws.
• Makes pipeline calls and follow up.
• Assist with event planning, organizing and hosting of resident functions.
• Review all rental applications and lease forms for accuracy

• Delegation of various tasks, monitored operations and outcomes to successfully meet established measures.
• Interviewed job applicants and evaluated worker performance to recommend personnel actions.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Provided outstanding customer service by assisting customers, listening to their complaints and providing best solution needed.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

• Supervised the activities of the restaurant, printing press and internet café.
• Educate customers on basic computer technology concepts.
• Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits.
• Provided excellent customer service using effective interpersonal and problem-solving skills.
• Asset protection and Video surveillance of company activities and premises.
• Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly.
• Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent shrinkage.