ISHMAEL BRAITHWAITE
The Bronx,NY
Summary
More than 10 years of experience in various trades, while successfully delivering services on contracts and projects basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments.
Overview
10
10
years of professional experience
Work History
Ground Support Services
Concierge
12.2023 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Maintenance Contractor
NYS
12.2021 - 12.2023
- Repaired and installed sheetrock, roofing, and flooring
- Assisted with plumbing and electrical installation, removal, and repair
- Painted interior and exterior of buildings using sprayer, roller, and brush.
- Cleaned and maintained a variety of flooring types.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Professional Driver
GVCII, Access A Ride
06.2019 - 12.2021
- Responsible for pre-trip and operation of all CDL Class C vehicles and safety equipment
- Made sure all customers were picked up safely and secured in seats, as well as being aware of road hazards and driving customers to destinations safely
- Provided professional customer service and timely reporting to supervisors and assigned dispatchers regarding any late customers, customers that were no shows, etc
- Properly handled wheeling chair lift for customers in need of it
- Properly secured wheelchair assisted customers with Q'STRAINTS and other safety devices
- Completed end of day post trip, vehicle inspection and safety devices check thoroughly
Public Safety Officer
Post, 1199 Housing Corporation
11.2016 - 12.2018
- Conducted verticals, perimeter and garage checks of assigned buildings
- Responded to complaint calls regarding noise, smoking, trespassing, rules violations, criminalcomplaints, violence complaints etc
- Monitored cameras consistently to always be alert and aware of all activity in complex
- Central Dispatching: various office duties.
Driver/Sales Associate
AutoZone
11.2014 - 11.2016
- Maintained a clean, neat, organized and safe work/shopping environment
- Assisted patrons on sales floor and offered detailed product knowledge and automotive advice
- As needed went out to customer vehicles and assessed mechanical issues; also assisted withchecking and replacing car batteries and all basic installations
- Picked up and delivered parts to/from other stores and wholesale customers in a timely manner.
Education
CRIMINAL JUSTICE -
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Satellite Academy High School
New York, NY06.2013
Skills
- Valid New York State Commercial Drivers License
- Safe Driving Techniques
- Time Management
- Driving and Transportation
- Customer Rapport
- Facility Maintenance
- Facility Upkeep
- Equipment Operation
- Minor Repairs
- Electrical Systems
- Daily Cleaning and Sanitation
Timeline
Ground Support Services
Concierge
12.2023 - Current
Maintenance Contractor
NYS
12.2021 - 12.2023
Professional Driver
GVCII, Access A Ride
06.2019 - 12.2021
Public Safety Officer
Post, 1199 Housing Corporation
11.2016 - 12.2018
Driver/Sales Associate
AutoZone
11.2014 - 11.2016
CRIMINAL JUSTICE -
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Satellite Academy High School
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