Ishmael Briscoe
Honolulu
Summary
Dynamic Assistant Manager at Wendy's with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and financial record management, I successfully resolved complaints and improved cash handling accuracy, fostering a positive work environment while driving performance excellence.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Wendy's
05.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
North Chicago High School
North Chicago, IL05-2022
Skills
- Provide unmatched Customer Service to enhance customer experience and satisfaction
- Perform Team Leadership while establishing daily, weekly, and annual priorities
- Execute Decision-making in daily operations with staff and upper management
- Coordinate and/or schedule appointments with various clients or other Wendy Institutes
- Maintain both electronic and paper financial records
- Resolve complaints of local administrative nature and refers other complaints to appropriate authoritative level
- Enter, manipulate, and/or retrieve information and data from various automated systems
- Receive potential employees as the initial point of contact in person or telephonically for interviews
Timeline
Assistant Manager
Wendy's
05.2022 - 05.2024
High School Diploma -
North Chicago High School
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