Ishmael Drennon
Dallas
Summary
Reliable Operations Associate with background in managing supply chain processes, logistics and inventory control. Strengths lie in strategic planning, process improvement, team coordination and problem-solving skills. Past roles have seen considerable improvements in operational efficiency and cost-saving measures through streamlined procedures.
Overview
15
15
years of professional experience
Work History
Logistics and Operations Associate
Auto Driveaway
Dallas
06.2024 - 03.2025
- Coordinate transportation operations for timely and cost-effective asset movement.
- Manage transportation schedules, routes, and deliveries of goods to meet customer requirements.
- Collaborate with vendors, carriers, and suppliers to ensure timely delivery of goods and services.
- Ensure compliance with safety, legal, and regulatory requirements for transportation operations.
- Develop and maintain positive relationships with customers, vendors, and carriers.
- Monitor and report transportation costs, productivity, and performance metrics to management.
- Plan for contingencies related to transportation disruptions, equipment issues, or delays.
- Organize and oversee the maintenance, repair, and upkeep of transportation assets.
- Participate in and contribute to the development of transportation-related policies, processes, and procedures.
Logistics Technician
Apple
Dallas
04.2023 - 05.2024
- Responsible for monitoring material transported and delivered for timeliness and legality.
- Assist in loading/unloading, sorting, and stocking, and packaging merchandise and orders.
- Responsible for the review, verification, and reconciliation of shipping documents.
- Provide support in completing paperwork and documentation.
- Carry out clerical work, including typing, proofreading, and editing documents, correspondence, and reports for the logistics department or assigned.
- Support with developing and preparing complex databases, reports, and/or presentation material for the logistics unit.
- Responsible for preparing shipping documents such as Commercial Invoice, Packing Lists, and Shipyard Material Receivers, etc., for ongoing shipments and projects.
- Responsible for entering data into spreadsheets from multiple sources, as well as verifying input and calculations.
- Provide support in the maintenance of the electronic filing system for administrative documentation that guarantees swift retrieval of requested documents.
Customer Support
Simplify Compliance
Brentwood
06.2019 - 04.2022
- Assisted customers via phone, email, and chat with technical issues, billing inquiries, and placing of orders.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Partnered with sales, operations, and field service teams to coordinate solutions.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Inventory/Operations Supervisor
Metro Medical Supply/ Cardinal Health
Nashville
03.2015 - 11.2018
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Motivated and trained employees to maximize team productivity.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
Customer Operations Supervisor
Metro Medical Supply/ Cardinal Health
Nashville
08.2010 - 03.2015
- Performed business analysis and provided guidance on best practices and various approaches.
- Supervised daily operations of multi-million-dollar medical device/pharmaceutical operation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Arts - Psychology
Tennessee State University
Nashville, TN01.2001
Skills
- Transportation coordination and logistics management
- Data entry and shipping documentation
- Compliance monitoring
- Inventory management
Certifications And Skills
- Class F Endorsement Driver’s License
- Certified to operate a sit-down truck
Timeline
Logistics and Operations Associate
Auto Driveaway
06.2024 - 03.2025
Logistics Technician
Apple
04.2023 - 05.2024
Customer Support
Simplify Compliance
06.2019 - 04.2022
Inventory/Operations Supervisor
Metro Medical Supply/ Cardinal Health
03.2015 - 11.2018
Customer Operations Supervisor
Metro Medical Supply/ Cardinal Health
08.2010 - 03.2015
Associate of Arts - Psychology
Tennessee State University
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