Ishmael Jones
Covington,GA
Summary
Customer service expert with experience creating, managing and servicing customer accounts to ensure complete customer satisfaction. Over 10 years of customer service experience across multiple industries and customer bases. Strong communication skills and personable focus on each account with knowledge and history of building relationships, problem-solving, and growing with long term business assets.
Overview
5
5
years of professional experience
Work History
Customer Operations Agent
Fanduel
01.2022 - 01.2024
- Working as customer operations agent with countless contacts, worked
- Tasked with servicing accounts across multiple brands and networks to retain, improve and expand customer base
- Establish, maintain and service new prospective clients as well as continuing to improve the overall experience of existing ones
- Identify and negotiate printing account relationships with local and national businesses
- Execute large scale promotions and complete multi week orders in accordance with pre-set deadlines
Tier 3 Customer Support Agent
Fanduel
01.2021 - 01.2022
Independent Insurance Agent
State Farm and Allstate
01.2019 - 01.2021
Skills
- Problem solving
- Time Management
- Communication
- Spanish
- Sportsbook licensed in PA and CT
- Racing licensed since 2022
- Casino licensed in PA and CT
- RG1/RG2/RG3 experienced
- Fantasy licensed since 2022
- Operational efficiency
- Scheduling coordination
- Process documentation
- Lean principles
Highlights
Fanduel, 2022-2024, Over 27,000+ accounts serviced!, 85% career compliance rate, English, True, Spanish, True
Skills And Licenses
- Problem solving
- Time Management
- Overall rate of compliance in service accounts
- Communication
- Sportsbook licensed in PA and CT
- Racing licensed since 2022
- Casino licensed in PA and CT
- RG1/RG2/RG3 experienced
- Fantasy licensed since 2022
Timeline
Customer Operations Agent
Fanduel
01.2022 - 01.2024
Tier 3 Customer Support Agent
Fanduel
01.2021 - 01.2022
Independent Insurance Agent
State Farm and Allstate
01.2019 - 01.2021
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