Ishmael King

Friendly guest service professional offering over ten years of superior service in the hospitality industry. Strong knowledge and drive for cultivating guest loyalty. Proven success in numerous roles providing exceptional guest service at all times.

WWE Student Initiative Program at Full Sail University 

August 2023- 

-Gained invaluable hands-on experience through the WWE Student Initiative at Full Sail University, working in a live event environment to support merchandise operations during NXT shows

-Collaborated closely with the merchandise team to set up, organize, and maintain product displays, ensuring merchandise was visually appealing, well-stocked, and easy for guests to navigate

-Worked directly with NXT talent to promote and sell their branded merchandise, helping maximize product visibility and sales through fan interaction and strategic placement

-Delivered strong customer service while managing high guest traffic, combining sales skills, teamwork, and clear communication to enhance the overall fan experience at live events

Walt Disney World College Program 

January 2016-April 2017

-Delivered high-quality customer service in a fast-paced, high-volume environment while participating in the Disney College Program, consistently maintaining a friendly, professional demeanor during peak crowd periods

-Engaged with hundreds of guests daily, providing personalized assistance and treating each guest as an individual to ensure a positive and memorable experience

-Demonstrated strong communication and problem-solving skills by addressing guest questions, resolving concerns efficiently, and adapting to a wide range of needs and situations

-Maintained attention to detail and composure under pressure, balancing operational efficiency with exceptional guest experience standards aligned with the Disney brand