Ishmael McPhee
Queens,NY
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with [Number] years of experience working in busy [Type] environments.
Overview
7
7
years of professional experience
Work History
Freight Team Associate
Home Depot
06.2022 - Current
- Loaded and unloaded trucks.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Operated pallet jacks and forklifts to move freight and load trucks.
Customer Service Associate
Home Depot
05.2017 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Re-stocked merchandise and displays utilizing basic hand tools
Customer Service Associate
Walgreens
06.2016 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted unloading and processing of new merchandise from the delivery trucks
- Prepared new merchandise for the sales floor and set up displays
- Maintained the cleanliness of the store grounds
Education
Bachelor of Arts - Media Studies
Hunter College of The City University of New York
New York, NY05.2023
Skills
- Pallet Jack Safety
- Shipment Procedures
- Customer Order Fulfillment
- Customer Needs Assessments
- Microsoft Office
- Adobe
Volunteer Experience
VOLUNTEER EXPERIENCE
- BMCC Volunteer Services
- Elmcor Youth Services
Timeline
Freight Team Associate
Home Depot
06.2022 - Current
Customer Service Associate
Home Depot
05.2017 - 06.2022
Customer Service Associate
Walgreens
06.2016 - 08.2016
Bachelor of Arts - Media Studies
Hunter College of The City University of New York
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