Ishmael Queen
Saginaw,TX
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Sunshine Contractors LLC.
08.2023 - 11.2025
- While I was the operations manager at Sunshine Contractors, we installed TPO, tile, metal, and composition roofing systems.
- Streamlined operational workflows to enhance efficiency and reduce delays in project completion.
- Coordinated team schedules and resource allocation to optimize productivity on job sites.
- Implemented safety protocols ensuring compliance with industry standards across all operations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Project Manager
GB Contractors
04.2021 - 06.2023
- I worked in the residential and commercial roofing department. We installed composition, tile, metal, and TPO roofing systems.
- Led project planning and execution to ensure timely delivery of construction projects.
- Developed and managed project budgets, ensuring resource allocation aligns with project goals.
- Coordinated cross-functional teams to enhance collaboration and streamline communication channels.
- Implemented risk management strategies to minimize potential project setbacks and delays.
- Facilitated regular client meetings to provide updates and gather feedback on project milestones.
- Trained junior staff on project management tools and methodologies for improved workflow efficiency.
Assistant Service Manager
Quick Roofing
04.2020 - 04.2021
- Coordinated service schedules to optimize technician availability and improve customer satisfaction.
- Assisted in managing inventory levels, ensuring timely procurement of roofing materials.
- Trained new staff on safety protocols and operational procedures to enhance team efficiency.
- Established quality control measures, resulting in improved accuracy of project estimates and timelines.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and implemented streamlined communication processes between departments to reduce service delays.
Service Manager
MK Custom Roofing
03.2018 - 04.2020
- Oversaw daily operations to ensure efficient project execution and high-quality service delivery.
- Led team meetings to align on performance goals and address operational challenges.
- Developed training programs to enhance staff skills and improve service standards.
- Implemented process improvements that increased workflow efficiency and reduced turnaround times.
- Managed customer relationships, resolving complaints and ensuring satisfaction with services provided.
- Coordinated scheduling for multiple roofing projects, optimizing resource allocation and minimizing delays.
Education
High School Diploma -
Weatherford High School
Weatherford, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Staff management
- Employee relations and conflict resolution
- Project management
Timeline
Operations Manager
Sunshine Contractors LLC.
08.2023 - 11.2025
Project Manager
GB Contractors
04.2021 - 06.2023
Assistant Service Manager
Quick Roofing
04.2020 - 04.2021
Service Manager
MK Custom Roofing
03.2018 - 04.2020
High School Diploma -
Weatherford High School