Ishmael Sterling
Winter Haven,FL
Summary
Dynamic and dedicated professional with experience as a Waiter at Hilton Rose Hall Resort & Spa, excelling in customer service and team collaboration. Proven skills in safe driving and excellent navigation, ensuring timely and efficient transportation. Committed to enhancing guest satisfaction through effective communication and problem-solving abilities.
Overview
2001
2001
years of professional experience
Work History
Cab Driver
Ishmael Sterling
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Assisted in training new team members on service protocols and standards.
- Managed multiple tables effectively, prioritizing tasks during peak hours.
- Resolved guest inquiries and concerns promptly to maintain high service quality.
Waiter
Hilton Rose Hall Resort & Spa
Jamaica
05.1995 - 09.2000
- Addressed guest inquiries and concerns promptly to ensure memorable experiences and maintain high satisfaction levels.
- Streamlined communication with kitchen team to ensure prompt and accurate delivery of customer orders.
- Oversaw cleanliness and systematic arrangement of dining spaces, prioritizing guest comfort and satisfaction.
- Guided new team members through service protocols and standards to enhance operational efficiency and customer satisfaction.
- Coordinated task prioritization for multiple tables, ensuring optimal service delivery during high-traffic periods.
- Handled guest inquiries and concerns efficiently, ensuring high standards of service quality were consistently met.
Education
High School Diploma -
Sedrick Titus Secondary
Montego Bay Jamaica 07-1990
Skills
- Safe driving practices
- Punctuality
- Excellent navigation
- Defensive driving
Timeline
Waiter
Hilton Rose Hall Resort & Spa
05.1995 - 09.2000
Cab Driver
Ishmael Sterling
High School Diploma -
Sedrick Titus Secondary