Ishmel Johnson
Teamgroup
Springfield,Ohio
6
years of professional experience
1
Certification
2
Languages
Detail-oriented professional with hands-on experience in industrial cleaning and a background in fast food environments. Certified in Word 2016, with foundational skills in Excel and PowerPoint. Capable of managing multiple tasks efficiently within tight deadlines while pursuing a stable career opportunity.
Skills
Professional demeanor
Problem-solving
Time management
Multitasking
Attention to detail
Computer skills
Teamwork and collaboration
Flexible and adaptable
Dependable and responsible
Calm under pressure
Active listening
Flexible scheduling
Basic software operation
Accomplishments
- Customer Service Excellence
- Resolved 95% of disputes, enhancing customer satisfaction.
- Order Processing Efficiency
- Managed orders for over 100 customers daily, improving speed and accuracy.
- Hygiene Standards Maintainer
- Maintained a 100% clean inspection record at Subway.
Work History
Insider
3 Years- Springfield, OH
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Insider
1 Month- Resolved customer complaints empathetically, fostering loyalty and encouraging repeat business
- Managed high-stress situations, maintaining professionalism while effectively resolving disputes
- Received and processed multiple customer orders over the phone
Sandwich Artist
7 Months- Greeted guests, promoted specials, and took orders to enhance customer experience
- Operated cash register accurately, ensuring efficient and seamless transaction handling
- Maintained cleanliness of workplace to ensure a safe and welcoming environment and organized in line with restaurant policies
- Increased service speed through effective multitasking and time management
Crew Member
1 Month- Assisted customers at front counter and drive-thru, ensuring smooth service operations.
- Processed customer orders, prepared meals, and managed payments efficiently, contributing to smooth operations
- Managed multiple orders simultaneously, maintaining high quality and efficiency standards
Industrial Cleaner
6 Months- Inspected work areas for hazards, reporting issues and supporting corrective actions promptly.
- Operated pressure washers, scrubbers, and vacuums to remove debris, grease, and residue from surfaces.
- Sanitized industrial equipment, floors, and work areas to maintain safe, compliant production environments.
- Mixed and applied cleaning chemicals following safety procedures and product specifications.
- Disassembled and cleaned machinery components to reduce buildup and support reliable operations.
- Disposed of waste, recyclables, and hazardous materials according to site sanitation requirements.
- Maintained cleaning supplies and tools, ensuring readiness for scheduled and unscheduled sanitation tasks.
- Followed lockout/tagout and PPE protocols while performing cleanup in active industrial areas.
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
Education
High School Diploma
No Degree - Computer Programming/Web Design
Certification
Certificate Of Completion Of The Software And Programming Technologies Program, Springfield(CTC) Clark Community Technology Center
LANGUAGES
English
Native
Interests
Cooking
Music
Swimming
Reading
STRENGTHS
- Patient
- I am patient with everything I do. I don't let myself get frustrated; I take a deep breath and am ready to keep trying as many times as needed to get the job done.
- Self Motivated
- I am self-motivated; if something needs to be done, I do it, no questions asked.
FIND ME AT
IshmelDJohnson at gmail
- Or call me at
- (937)9176373
Personal Information
Title: Customer Service Professional | Fast-Paced Environment | Problem Solver | Team Player
Timeline
Industrial Cleaner
Teamgroup
04.2026 - CurrentRead More
Insider
Cassano's Pizza
03.2023 - 03.2026Read More
Insider
Domino's Pizza
10.2022 - 11.2022Read More
Sandwich Artist
Subway
08.2021 - 03.2022Read More
Crew Member
McDonald's
10.2020 - 11.2020Read More
Springfield(CTC) Clark Community Technology Center
No Degree from Computer Programming/Web Design
Read More
Springfield High School
High School Diploma
Read More