Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Work Preference
Accomplishments
Quote
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Ishmel Munoz

Springfield,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Direct Care Worker with aptitude for organizing and managing client daily activities, nutrition needs and appointments. Well-versed in medication administration and basic medical care. Compassionate and empathetic to patient needs. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in . Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Direct Care Worker

Gandara Mental Health Center
02.2022 - Current
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Scheduled and accompanied clients to medical appointments.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Supervised daily activities and provided assistance to staff.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

PCA

Starvos
01.2018 - 02.2024
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Improved patient comfort by providing compassionate and attentive care.

Supervisor

Mental Health Association Inc.
03.2019 - 02.2022
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.

Direct Care Worker

Center For Human Development Inc.
06.2018 - 10.2020
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.

Cashier

Walmart
09.2016 - 12.2019
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Child Care Provider

Children's House Preschool
04.2016 - 01.2018
  • Met with parents about daily activities, positive developments, and issues.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Cook Operator

McDonald's
06.2013 - 05.2016
  • Managed inventory levels, optimizing ordering processes to minimize costs while maintaining sufficient stock.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
  • Maximized sales potential by properly prepping, storing, and rotating food products.

Education

Associate of Science - Political Science

Full Sail University
Winter Park, FL
03.2026

High School Diploma -

Springfield High School
Springfield, MA
06.2015

Skills

  • Care Planning
  • Clear Communication
  • Certified in CPR/AED
  • Blood Glucose Monitoring
  • Support Services
  • Catheter Care
  • Heartsaver CPR AED
  • Health Education
  • Project Management
  • Process Monitoring and Improvement
  • Audit reporting
  • Inventory Control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Direct Care Worker

Gandara Mental Health Center
02.2022 - Current

Supervisor

Mental Health Association Inc.
03.2019 - 02.2022

Direct Care Worker

Center For Human Development Inc.
06.2018 - 10.2020

PCA

Starvos
01.2018 - 02.2024

Cashier

Walmart
09.2016 - 12.2019

Child Care Provider

Children's House Preschool
04.2016 - 01.2018

Cook Operator

McDonald's
06.2013 - 05.2016

Associate of Science - Political Science

Full Sail University

High School Diploma -

Springfield High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit Sharing4-day work weekPaid time offWork from home option401k match

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].

Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Ishmel Munoz