Ishsha Noemy Reyes
Ocala
Summary
Dedicated team member driven to increase satisfaction and loyalty with proactive support for diverse needs. Repeatedly recognized for going above and beyond to help members. Excellent multitasker and independent problem-solver. Inbound call management Public speaking Complex problem-solving Conflict de-escalation. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Central Florida Heart Center
09.2024 - Current
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Front Desk Specialist
First Coast Heart And Vascular
06.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Member Service Representative
Blue Cross and Blue Shield Massachusetts
09.2019 - 07.2022
- Met inbound customer needs while maintaining strict performance targets.
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Resolved issues based on thorough investigations of concerns.
- Fostered timely resolution of account issues, communicating with members via telephone, email, and chat.
- Documented, researched, and resolved customer service issues.
Furniture Scheduler
William Sonoma
01.2019 - 07.2019
- Execute the tasks necessary to schedule delivery of our furniture into the customer's home.
- Utilize system information and reports to identify deliverable orders.
- Contact customer to schedule deliveries for all items that are currently available and in the warehouse.
- Perform delivery confirmation telephone calls to customers.
Auto Auction Driver
Manheim Auto Auction
01.2018 - 01.2019
- Ensured that goods and products were delivered to the customer on time and in excellent condition
- Safeguarded passengers and parcels, traveling within speed limits and observing established traffic laws
- Inspected and maintained vehicles, including verifying adequate fuel supply and oil level, and monitoring functionality.
Security Officer
Securitas Security Services
08.2018 - 12.2018
- Secured all doors in the once and main building after hours.
- Denied entrance to the building to unauthorized persons.
- Responded to calls in both routine and emergency situations.
- Processed and logged accurate and detailed incident reports.
School Bus Monitor
Little People’s College
04.2016 - 08.2018
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Kept student personal and medical information in strictest confidence.
Education
Associate Of Applied Science - Culinary Arts
Le Condon Bleu College of Culinary Arts
Cambridge, MASkills
- P>Multi-line phone talent
- P>Medical terminology knowledge
- P>Customer and client relations
- P>Administrative support
- P>Office management
- P>Records management
- P>Meeting arrangements
- P>Writing reports
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Central Florida Heart Center
09.2024 - Current
Front Desk Specialist
First Coast Heart And Vascular
06.2023 - Current
Member Service Representative
Blue Cross and Blue Shield Massachusetts
09.2019 - 07.2022
Furniture Scheduler
William Sonoma
01.2019 - 07.2019
Security Officer
Securitas Security Services
08.2018 - 12.2018
Auto Auction Driver
Manheim Auto Auction
01.2018 - 01.2019
School Bus Monitor
Little People’s College
04.2016 - 08.2018
Associate Of Applied Science - Culinary Arts
Le Condon Bleu College of Culinary Arts
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