Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ishunae White

Philadelphia,PA

Summary

Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.

Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.

Overview

14
14
years of professional experience

Work History

Home Health Aide

Na Loving Care Home Health
08.2023 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.

Patient Service Representative

Mainline Health- Lankenau Medical Center
03.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used [Software] to schedule appointments.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.

Patient Care Coordinator

RHD
02.2018 - 09.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.

Patient Service Representative

Delta T Group
01.2018 - 03.2022
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Patient Service Representative

Path Llc
01.2012 - 01.2018
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

Education

Lamberton High School
Philadelphia, PA
08-2025

Skills

  • Vital signs monitoring
  • First aid and safety
  • Mobility support
  • Care plan management
  • Recording vital signs
  • Client documentation
  • Wound care
  • Care plan assessment
  • Patient care

Timeline

Home Health Aide

Na Loving Care Home Health
08.2023 - Current

Patient Service Representative

Mainline Health- Lankenau Medical Center
03.2022 - Current

Patient Care Coordinator

RHD
02.2018 - 09.2022

Patient Service Representative

Delta T Group
01.2018 - 03.2022

Patient Service Representative

Path Llc
01.2012 - 01.2018

Lamberton High School

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Ishunae White