Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ishyra Smith

New York,NY

Summary

Versatile and results-oriented professional with extensive experience at Westside Family Medicine, adept in EMR/EHR systems and excelling in conflict resolution. Spearheaded a filing system overhaul, enhancing operational efficiency by 30%. Renowned for building strategic partnerships and fostering team unity, my background showcases a commitment to excellence and continuous improvement in fast-paced environments.

Experienced with coordinating community services and implementing effective programs. Utilizes strong organizational skills to manage resources and ensure smooth operations. Knowledge of fostering community relationships and driving engagement for successful service delivery.

Professional with strong background in providing support and care in residential settings. Highly skilled in maintaining safe environment, assisting with daily activities, and supporting residents' needs. Known for effective teamwork, adaptability, and achieving positive outcomes. Strong interpersonal skills, empathy, and reliability ensure consistent and quality service.

Knowledgeable Desired Position with background in providing compassionate care and support to residents in need. Successfully managed daily activities and ensured safe, clean living environment. Demonstrated excellent communication and problem-solving skills while fostering positive and inclusive community atmosphere.

Professional care provider with strong background in delivering high-quality support to residents. Proven ability to manage daily routines, maintain clean and organized living space, and address resident needs effectively. Known for strong team collaboration and adaptability to changing circumstances, consistently delivering reliable and empathetic care.

Overview

6
years of professional experience

Work History

Westside Family Medicine

Medical Receptionist & Biller
08.2024 - Current

Job overview

  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

VIP Community Services

Shift Supervisor
10.2023 - 08.2024

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Breakingground

Residential Aide
06.2022 - 10.2023

Job overview

  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.

Bio Diagnostics West

Client Services Assistant
03.2020 - 04.2022

Job overview

  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Assisted in conducting quality assurance assessments that helped maintain consistently high standards of service and client satisfaction.
  • Collaborated closely with team members to develop tailored solutions for each client''s unique requirements.
  • Conducted thorough research on prospective clients to inform targeted outreach efforts.
  • Facilitated regular client meetings to review progress, address concerns, and identify areas for improvement.
  • Served as a reliable point-of-contact for both internal teams and external clients, fostering seamless collaboration across projects.
  • Coordinated with local government to provide resources to clients.

Department Of Education

Special Education Counselor
05.2020 - 12.2020

Job overview

  • Developed behavioral intervention plans to reduce challenging behaviors and promote positive interactions among peers.
  • Led professional development workshops on effective strategies for working with students with disabilities, enhancing staff knowledge and expertise.
  • Increased parent involvement in their child''s education by conducting regular meetings to discuss progress, goals, and strategies for home support.
  • Modified curriculum materials as necessary to align with individual student abilities while maintaining high expectations for achievement.

Americare Medical Center

Medical Record's File Clerk
10.2018 - 03.2020

Job overview

  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Developed and implemented new filing system for medical records to improve efficiency.

Education

Urban Dove Team Charter School Brooklyn
Brooklyn, NY

06.2019

Skills

  • Appointment management
  • Reminder calls
  • Letter preparation
  • EMR / EHR
  • Logical reasoning
  • Quantitative skills
  • Cross-cultural sensitivity
  • Resilience and persistence
  • First-aid and CPR
  • Sanitation protocols
  • Safety awareness
  • Training and mentoring
  • Certified in CPR/AED
  • Service planning
  • Onsite facility tours
  • Client meetings
  • Problem-solving abilities
  • Team building
  • Conflict Resolution
  • Professionalism
  • Strategic Partnerships
  • Staff Supervision

Timeline

Medical Receptionist & Biller

Westside Family Medicine
08.2024 - Current

Shift Supervisor

VIP Community Services
10.2023 - 08.2024

Residential Aide

Breakingground
06.2022 - 10.2023

Special Education Counselor

Department Of Education
05.2020 - 12.2020

Client Services Assistant

Bio Diagnostics West
03.2020 - 04.2022

Medical Record's File Clerk

Americare Medical Center
10.2018 - 03.2020

Urban Dove Team Charter School Brooklyn

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Ishyra Smith