ISHYTA BAILEY
ATLANTIC BEACH
Summary
Highly organized detailed oriented and focused professional with hands-on experience in skilled nursing administration, record management, administrative support, clerical functions, and clinical services. Skilled in preparing documents, maintaining records and files, as well as, conducting extensive research. Hardworking with exceptional analytical, presentation, communication and team-oriented skills. Tenacious, quick thinker, and problem solver, with strong ability to synthesize diverse and complicated information to produce rapid decisions. Capable of working in a fast-paced work environment and meeting tight deadlines and schedules. Technically proficient with Microsoft office (word, excel and power point). Committed Audit Intern with experience in Management setting. Offering superior communication skills to provide accurate analysis and research. Talented in Business Office for Assisted Living and Skilled Nursing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internal Admission Cord
AVANTE
06.2022 - Current
- Coordinate new resident orientation process and assist with resident move-ins
- Assist marketing managers in referral development to physicians, hospital and medical professionals, community, managed care and other related contacts
- Meets weekly with Administrators or department heads to discuss marketing issues
- Assist marketing team to identify niche opportunities, market diversification and market share strategies
- Assist marketing directors in managing leads in primary referring hospitals and ensuring a smooth discharge process for patients transitioning from a hospital setting to our centers.
Executive Director
Sodalis Jacksonville
02.2022 - 05.2022
- Strategic planning, short- and long-term projects
- Establish goals and objectives for managers and review
- Be customer service focused at the community; set the example
- Attend meetings improvement projects and first impressions of community
- Work with budget and financials and understand revenue, AR, Labor, Sales Pipeline, etc
- Daily walk-around and inspection of all operations
- Ensure Sodalis culture of exceptional service is implemented
- Coordinate and lead managers/employee meeting
- Review annual Budget processes and maintain monthly spenddowns
- Monitor all Employee Recognition programs
- Assist residents with making scheduling and driving them to Dr
- Appointments etc
- Signing Residency Agreements with new residents and families
- Assisting with all Business Office and HR duties for facility.
Business Office Coordinator
ELMCROFT /SODALIS OF JACKSONVILLE (Elmcroft brought out)
02.2020 - 02.2022
- Assists with any assigned administrative duties including account receivables which may include maintaining the billing spreadsheet to track adjustments, resident billing data entry, move-ins and move outs, processing ancillary tracking forms and direct debit forms; oversight of anniversary increases on resident lease agreements; familiarity with the Aging report
- Completes other duties including accounts payables which may include: maintaining AP filing system, invoice approval and workflow; maintain the - spend down spreadsheet; facilitate check requests, the completion and submission of pay-card expense reports
- Reviews all new hire/re-hire paperwork with associates to ensure that their personnel files are complete and that they are fully oriented to their new job and surroundings
- Maintains Associate personnel files, including but not limited to, ensuring all required paperwork is completed timely
- Facilitates and processes Associate-related paperwork, including remaining compliant with associate personnel records, as necessary
- Maintains Associate training hours, to assure all associates are trained the appropriate number of hours according to state regulations
- Informs Executive Director of those associates who are due for additional training to maintain compliance with state
- Maintains Resident files, ensuring all required paperwork is for state regulatory compliance
- Maintains book of doctor’s appointments and transportation schedules
- Maintains resident apartment and phone listing
- Utilizes the company’s time and labor tools to process and validate staffing and payroll data
- Weekly review of assessment report in partnership with the Resident Services Director to ensure accuracy of the level of care
- Takes inquiry information and then let the Executive Director or Sales Director know that an inquiry is waiting
- Answers questions and assists residents as needed throughout the day
- Solves problems as they arise
- Ensures cleanliness of the community entryway, foyer, sitting area and visitor restrooms
- Receives, sorts, and delivers mail to residents and staff.
Assistant Business Office Manager
AVANTE
09.2015 - 02.2020
- Payment Processing, including all billing, claims and collection activities for the facility
- Account Adjustment and Reconciliation, Payor Source Changes
- Accounts Receivable Month-end Closing
- Knowledge of Medicare and Medicaid verification, DCF
- Accounts Receivable Monitoring and Analysis
- Refund Processing
- Management, Control and Reconciliation of the Residents Needs Account
- Make sure Facility Census record keeping is properly maintained and balanced on a daily basis
- Responsible for all Private and Hospice Billing
- Facilitate and coordinate for the Business Office Manager the tracking of Medicaid applications and annual renewals
- Responsible for all deposits, Trust Fund, LTC policies, Census, petty cash, office supplies & correspondence
- Coordinate and facilitate weekly and monthly aging reviews for the Business Office Manager.
Education
Business Office Management - Business Administration
Point Fortin College
Trinidad And Tobago06.1993
Skills
- Document Compliance
- Internal Control Management
- Business Processes and Procedures
- Internal Auditing
Certification
- Core Trained/Certified
- CPR/First Aid certified a plus or as required by State regulations
- State required certifications, training, and continuing education
- Proficient in RFMS, PCC
- AHCA Regulations
References
REFERENCES UPON REQUEST
Timeline
Internal Admission Cord
AVANTE
06.2022 - Current
Executive Director
Sodalis Jacksonville
02.2022 - 05.2022
Business Office Coordinator
ELMCROFT /SODALIS OF JACKSONVILLE (Elmcroft brought out)
02.2020 - 02.2022
Assistant Business Office Manager
AVANTE
09.2015 - 02.2020
Business Office Management - Business Administration
Point Fortin College
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