Isia Baker
El Paso
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and customer service at Deployed Services. Proven ability to enhance cleanliness standards and guest satisfaction through effective teamwork and deep cleaning expertise. Skilled in chemical handling and committed to health and safety compliance, ensuring a safe and inviting environment for all.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housekeeper
Deployed Services
08.2024 - 06.2025
- Assisted in maintaining inventory levels by reporting low supplies to management.
- Operated cleaning equipment safely and efficiently to uphold facility standards.
- Managed laundry operations, including washing, folding, and distributing linens appropriately.
- Ensured cleanliness and sanitation of all assigned areas through thorough cleaning protocols.
- Conducted regular inspections of rooms and common areas to identify maintenance needs.
- Coordinated with team members to streamline cleaning processes and improve efficiency.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Responded promptly to guest requests for additional supplies or services.
- Implemented safety protocols to minimize hazards and ensure compliance with health standards.
- Organized cleaning schedules to optimize time management and task completion.
- Maintained high standards of guest satisfaction through attentive and consistent service.
- Enhanced facility appearance by performing detailed cleaning and upkeep of common areas.
Manager
Premier Courier
11.2023 - 12.2023
- Developed strategic plans to enhance operational efficiency and improve service delivery.
- Implemented process improvements that streamlined logistics operations and reduced delivery times.
- Led training programs to elevate team performance and ensure adherence to company standards.
- Coordinated cross-functional teams to execute projects on time and within budget.
- Established performance metrics to track team productivity and identify areas for improvement.
- Conducted regular performance reviews to provide feedback and support employee development.
- Resolved operational issues quickly to minimize disruptions and maintain service quality.
- Supervised daily operations to ensure compliance with safety standards and company policies.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Caregiver
Dial For Care
03.2014 - 01.2016
- Coordinated transportation for clients to medical appointments and social activities, ensuring timely arrivals.
- Administered medication as prescribed, maintaining accurate records to support health monitoring.
- Supported clients with daily living tasks, fostering independence and enhancing overall quality of life.
- Communicated effectively with families to update them on clients' well-being and care needs.
- Provided personal care assistance, including bathing and grooming, to promote dignity and comfort.
- Monitored health conditions by tracking vital signs and reporting significant changes to healthcare professionals.
- Organized and managed household tasks, including meal preparation and cleaning, to create a safe living environment.
- Facilitated emotional support through active listening and companionship, improving clients' mental health.
- Assisted clients with mobility challenges, promoting safe movement within their homes and communities.
- Adapted caregiving approaches based on individual client feedback and changing health conditions.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Stock Room Associate
Walmart
06.2012 - 02.2014
- Received incoming shipments, verifying accuracy against purchase orders and ensuring quality standards were met.
- Organized stock room layout for optimal efficiency, facilitating quick access to frequently requested items.
- Collaborated with team members to streamline stock replenishment processes, enhancing overall store operations.
- Conducted regular inventory audits, identifying discrepancies and resolving issues to maintain accurate stock levels.
- Assisted in training new associates on stock room procedures and safety compliance protocols.
- Participated in safety meetings, contributing ideas to improve workplace safety and accident prevention.
- Implemented effective stock rotation methods, reducing product waste and ensuring freshness.
- Documented damaged or expired items, processing returns and ensuring compliance with quality control measures.
- Utilized handheld devices for inventory tracking, improving accuracy in stock management.
- Performed regular maintenance checks on equipment used for stock handling, ensuring operational efficiency.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
Carpet Cleaning Technician
Ace Carpet Cleaning
02.2010 - 04.2012
- Executed carpet cleaning procedures using various techniques to ensure optimal cleanliness and customer satisfaction.
- Maintained and repaired cleaning equipment to ensure consistent performance and safety compliance.
- Managed inventory of cleaning supplies and equipment, ensuring availability for scheduled jobs.
- Scheduled and coordinated carpet cleaning appointments to maximize efficiency and minimize downtime.
- Communicated effectively with clients to understand their specific cleaning needs and preferences.
- Documented work orders and service details accurately for record-keeping and customer follow-up.
- Utilized eco-friendly cleaning products to promote sustainability and enhance indoor air quality.
- Responded to customer inquiries promptly, providing detailed information about services and pricing.
- Inspected carpets prior to cleaning to identify problem areas and recommend appropriate treatments.
- Performed pre-treatment procedures on carpets to enhance cleaning effectiveness and overall results.
- Adapted cleaning methods based on carpet types and conditions to achieve the best outcomes.
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Mixed water and chemicals in containers to prepare cleaning solutions.
Car Detailer
Ford
08.2008 - 11.2010
- Executed thorough interior detailing, ensuring all surfaces were cleaned and sanitized to enhance vehicle presentation.
- Performed meticulous exterior cleaning, including washing, waxing, and polishing to restore vehicle shine.
- Applied cleaning products effectively, utilizing appropriate techniques for various surfaces and materials.
- Conducted quality inspections on completed work to ensure adherence to company standards and customer expectations.
- Maintained tools and equipment regularly, ensuring operational efficiency and readiness for daily tasks.
- Collaborated with team members to streamline processes, improving overall workflow and efficiency in detailing operations.
- Managed time effectively to prioritize tasks and meet tight deadlines without compromising quality.
- Interacted positively with customers, addressing inquiries and ensuring satisfaction with detailing services provided.
- Utilized advanced detailing techniques to improve vehicle aesthetics and protect surfaces from wear and tear.
- Trained new team members on best practices for detailing, promoting high-quality standards within the team.
- Implemented safety protocols while handling cleaning chemicals, promoting a safe working environment.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Assistant General Manager
Pizza Hut
01.2004 - 08.2008
- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained team members on best practices for food safety and customer service.
- Implemented inventory management practices to reduce waste and optimize supply use.
- Developed staff schedules to ensure optimal coverage during peak hours.
- Coordinated with vendors to negotiate favorable terms and maintain quality supplies.
- Monitored sales trends to identify opportunities for menu enhancements and promotions.
- Conducted performance evaluations to provide constructive feedback and support employee development.
- Facilitated team meetings to encourage communication and address operational challenges.
- Maintained compliance with health and safety regulations to ensure a safe dining environment.
- Evaluated operational processes to identify inefficiencies and implement improvements.
- Provided leadership during shifts to motivate employees and enhance team morale.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
High School Diploma -
Andress High School
El Paso Tax 05.2009
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Interior and exterior cleaning
- Chemical handling
- Laundry management
- Window washing
- Staff training
Certification
Security force training academy
Timeline
Housekeeper
Deployed Services
08.2024 - 06.2025
Manager
Premier Courier
11.2023 - 12.2023
Caregiver
Dial For Care
03.2014 - 01.2016
Stock Room Associate
Walmart
06.2012 - 02.2014
Carpet Cleaning Technician
Ace Carpet Cleaning
02.2010 - 04.2012
Car Detailer
Ford
08.2008 - 11.2010
Assistant General Manager
Pizza Hut
01.2004 - 08.2008
High School Diploma -
Andress High School