Isiah Bertalot
Pittsburgh,PA
Summary
Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Steward
UPMC Shadyside Hospital
08.2025 - Current
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Conducted thorough cleaning and maintenance of stewarding equipment, ensuring longevity and reliability.
Technical Care Specialist
Guardian Protection
03.2025 - 06.2025
- Collaborated with cross-functional teams to resolve complex technical issues, improving overall product performance.
- Managed a high volume of inbound client inquiries while maintaining excellent customer service standards and response times.
- Enhanced customer satisfaction by providing efficient technical support and troubleshooting solutions.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware and software issues.
- Implemented protocols to track and analyze technical care requests, identifying recurring issues and trends for proactive improvement measures.
Line Cook
Sodexo Live
03.2022 - 01.2025
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Cashier
Giant Eagle
10.2019 - 03.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Supervisor
Scene 75
10.2018 - 04.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected attraction area to verify proper equipment operation.
- Oversaw daily operations of the attractions, ensuring smooth workflow and safe operation.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
GED -
High School Equivalency Diploma
Pittsburgh, PATimeline
Steward
UPMC Shadyside Hospital
08.2025 - Current
Technical Care Specialist
Guardian Protection
03.2025 - 06.2025
Line Cook
Sodexo Live
03.2022 - 01.2025
Cashier
Giant Eagle
10.2019 - 03.2022
Supervisor
Scene 75
10.2018 - 04.2021
GED -
High School Equivalency Diploma