Open To Work
Isiah Boddie
Manager/Financial Manager
Westerville,OH
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
04.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
General Manager
Fitness International LLC
08.2022 - Current
- Developed and implemented strategies to increase and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring 20 personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Leading company in performance sales by 102% monthly and 42% overall. Third highest in district by facilities.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Recruited, hired, and trained personnel
Branch Manager
Enterprise Holdings
10.2016 - 07.2022
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Represented organization at external meetings and events to promote and build relationships external businesses.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Led operational oversight and budgetary supervision for over 150 accounts.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Agent Aspirant
State Farm Insurance - Travis Trice
05.2015 - 10.2016
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Managed over 50 customer calls per day.
- Skilled at working independently and collaboratively with team members.
Manager of Operations
Caring Hearts Adult Care Center
10.2014 - 10.2016
- Established positive and effective communication among 20 staff members and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Maintained collection of records for rental payments.
- Prepared operating and capital budgets, reviewed expenditures and implemented corrective actions plans for overages.
Education
Bachelor of Science - Business Management
Lourdes University
Sylvania, OH05.2015
Skills
- Leadership
- Consistently meet goals
- Financial Forecasting
- Profit and Loss Accountability
- Cost Management
- Microsoft Office
- Manage Budgets
- Staff Development
- Exceptional interpersonal communication
- Relationship building
- Cross-Functional Team Management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Personal Banker II
Fifth Third Bank
04.2024 - Current
General Manager
Fitness International LLC
08.2022 - Current
Branch Manager
Enterprise Holdings
10.2016 - 07.2022
Agent Aspirant
State Farm Insurance - Travis Trice
05.2015 - 10.2016
Manager of Operations
Caring Hearts Adult Care Center
10.2014 - 10.2016
Bachelor of Science - Business Management
Lourdes University
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