Summary
Overview
Work History
Education
Skills
Websites
Languages
Work Availability
Timeline
BusinessAnalyst
Isiah M Brown

Isiah M Brown

Phoenix,AZ

Summary

Dedicated and results-oriented Series 24 Supervisor Analyst with 6 years of experience in the financial services industry. Proven track record of effectively managing teams and ensuring regulatory compliance. Seeking to leverage leadership skills and industry expertise in a challenging supervisory role.

Overview

12
12
years of professional experience

Work History

Senior Supervisor Analyst

Corebridge Financial
08.2023 - Current


  • Supervise 2000+ Financial advisors trends and patterns, recommendations, transaction approval, and post transaction review.
  • Performs as an OSJ
  • Implements daily goals, collection of workflow, and ability to present teams progress and firms initiatives
  • Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Assists Divisional and Regional supervisors with recommendations, effective communication to the field.
  • Process trades and new account approvals

Advisor Support Specialist

Advisor Group, Phoenix AZ
01.2022 - 02.2023
  • Supported Financial Advisors in their roles assisting with all home office needs such as account openings, check status updates, Instructions on all Financial Advisor, and Field supervisors responsibilities which includes money movement, account transfers, tax documents, and computer navigation, compliance and policies, regulations and procedures.
  • Performing historical research for clients
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Built positive rapport and relationships for clients, advisors, and principle advisors.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Identified, investigated and documented compliance violations and recommended corrective measures.

Virtual Financial Representative

Morgan Stanley, Wealth Management
07.2020 - 12.2021
  • Brought onto the company to guide and assist clients with company profit sharing accounts, brokerage accounts, and company products that furnished clients portfolio based on suitability and goals
  • Trained alone to improve self and companies business needs. I was able to acquire my Series 66 license.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed finances and overall business direction through solutions-oriented problem-solving.
  • Spoke to customers to assess needs, financial status and eligibility.
  • Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
  • Handled incoming payments and outgoing disbursements.

Registered Senior Representative

Bank of America, Merrill Lynch, Phoenix, AZ
07.2018 - 07.2020
  • Wealth Management, Retirement Services, Merrill brought me on to work in a team-based environment with a diverse group of associates focused on meeting the needs of Bank of America clients
  • High inbound contact service center with high expectation and call volume
  • Main objective was to service clients who participate in corporate sponsored retirement plans
  • Meeting metrics, compliance, and client was the main objective of my day- to-day activity.
  • During my tenure I was required to pass FINRA exam, Series 7, and 63.
  • Answered questions quickly via email or return phone call within 1-hour period.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Provided strategy advice to high net worth clients.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

Professional Athlete

International Basketball Players Association
10.2012 - 06.2018
  • After competing at highest collegiate level, Negotiated a contract for an agent to negotiate contracts with NBA and FIBA teams
  • While under contract players are required to produce high level performance on and off the court, Upkeep on personal branding, self-motivated to self-improve on physical attributes
  • Monitored competitor activities to assess strategies and gain advantages in future matches.
  • All practices, meetings, and workouts on time on schedule. Trained alone to enhance athletic abilities and contributions to team success.
  • Competed in multiple state and regional competitions, achieving top results.
  • Effectively communicated with diverse group of athletes, coaches, and game officials using dynamic listening and open-ended questioning skills.
  • Public speaking and influencer

Education

Bachelors s Science - Communication

East Tennessee State University
Johnson City

Skills

  • Financial Systems Expertise
  • Data Analysis
  • Report Preparation
  • Statistical Analysis
  • Report Generation
  • Microsoft Excel
  • Portfolio Management
  • Research and Data Analysis
  • Excellent attention to detail
  • Analytical research
  • Adobe Software
  • Advanced computer skills
  • Willing to Learn
  • Critical Thinking
  • Business Relationship Management

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Supervisor Analyst

Corebridge Financial
08.2023 - Current

Advisor Support Specialist

Advisor Group, Phoenix AZ
01.2022 - 02.2023

Virtual Financial Representative

Morgan Stanley, Wealth Management
07.2020 - 12.2021

Registered Senior Representative

Bank of America, Merrill Lynch, Phoenix, AZ
07.2018 - 07.2020

Professional Athlete

International Basketball Players Association
10.2012 - 06.2018

Bachelors s Science - Communication

East Tennessee State University

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Isiah M Brown