Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isiah Brown

Summary

Dynamic and detail-oriented professional with a proven track record in exceling

in safety awareness and customer service. Adept at route planning and navigating complex environments, I consistently enhance passenger and crew member experiences while adhering to FAA safety regulations. Recognized for my adaptability and teamwork, I thrive in high-pressure situations, ensuring comfort and satisfaction for all passengers and crew members.

Overview

12
12
years of professional experience

Work History

Relief Merchandiser

Coca Cola United Bottling Company
Lawrenceville, Georgia
03.2026 - Current
  • Managed product displays to enhance visual appeal and drive customer engagement.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Maintained a clean and organized work environment at all times.
  • Participated in meetings with department heads to discuss strategies for improving efficiency within the organization's timekeeping process.

WHEELCHAIR AGENT

Unifi Aviation
Atlanta, Georgia
11.2025 - Current
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediate and adhering to established safety guidelines in all aspects of work performance.
  • Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
  • Prioritize the safety and transport of all passengers requesting service while maintaining their comfort in coordination with OSHA & Federal Aviation Administration standards.

EVENT DAY HOST

Mercedes-Benz Stadium
Atlanta, Georgia
03.2025 - Current
  • Informed guests about hours, seating, and menu details to ensure smooth event flow.
  • Greeted and seated guests promptly upon arrival, contributing to positive event experience.
  • Addressed guest concerns by actively listening and providing exceptional service.
  • Managed high-pressure situations with composure, maintaining service quality during peak times.

DEICING TECHNICIAN

Inland Deicing Services
Atlanta, Georgia
08.2024 - Current
  • Maintained a safe work environment by adhering to safety protocols and FAA and OSHA standards.
  • Trained new technicians on standard operating procedures to ensure team consistency.
  • Executed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized system performance through comprehensive testing and analysis.

CABIN CLEANING AGENT

ISS Facility Services
Atlanta, Georgia
11.2021 - 11.2023

Assisted crew members in preparing aircraft for boarding and stocking amenities.

Contributed to sustainability efforts by sorting recyclables from cabin waste during clean-up.

  • Maintained high customer satisfaction scores through meticulous cleaning practices.
  • Collaborated with team members to enhance cleaning processes, resulting in quicker turnaround times.
  • Demonstrated flexibility by adapting to changing schedules and tight deadlines without compromising quality.
  • Ensured passenger comfort through diligent attention to detail in all cleaning tasks.

CUSTOMER SERVICE REPRESENTATIVE

Publix
Atlanta, Georgia
05.2014 - 05.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, resolving customer concerns and ensuring satisfaction through prompt, accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, recognized as top performer within team.
  • Performer within the team.

Education

High School Diploma -

Arabia Mountian Highschool
Lithonia, GA
05-2016

Skills

  • Safety awareness
  • Chemical & Safety Protocols
  • FAA regulations
  • Airline Policies
  • Attention to Detail
  • Teamwork and collaboration
  • Physical Stamina
  • Time management & Efficiency
  • Cross-Cultural sensivity
  • Professional and courtesy

Timeline

Relief Merchandiser

Coca Cola United Bottling Company
03.2026 - Current

WHEELCHAIR AGENT

Unifi Aviation
11.2025 - Current

EVENT DAY HOST

Mercedes-Benz Stadium
03.2025 - Current

DEICING TECHNICIAN

Inland Deicing Services
08.2024 - Current

CABIN CLEANING AGENT

ISS Facility Services
11.2021 - 11.2023

CUSTOMER SERVICE REPRESENTATIVE

Publix
05.2014 - 05.2021

High School Diploma -

Arabia Mountian Highschool
Isiah Brown