Self-motivated cybersecurity analyst and Customer Support Agent with over 4 years of experience at TekSystems Customer Services. Proficient in Microsoft Excel and Word, with a strong foundation in cybersecurity. Excellent problem-solving abilities, strong communication skills, and a commitment to providing top-tier customer service and problem solutions.
Hi, I’m
Isiah Frison
Exton,United States
Summary
Overview
3
years of professional experience
1
Certification
Work History
TEKsystems
Customer Service Representative
02.2021 - 04.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- - Assisted customers with inquiries, troubleshooting, and issue resolution via phone, email, and chat.
- - Utilized Excel for data tracking and reporting, ensuring accurate and timely updates.
- - Created and maintained documentation using Microsoft Word to streamline processes and improve team efficiency.
- - Applied knowledge from cybersecurity courses to ensure secure handling of customer information and compliance with data protection standards.
Tek-Systems at Allentown
Wire Technician
08.2021 - 11.2022
Job overview
- Trained other employees to properly do the Wire Technician position according to company standards
- Ensured safety in the event of someone not seeing work zoning area
- Timely completed tasks put afoot during the work day.
Education
Northampton Community CollegeBethlehem, PA
Cyber Security from Arts And Entertainment Management
University Overview
Northampton Community College Bethlehem, PA
Associate Of Applied Arts from Criminal Justice
05.2020
University Overview
Google
Google IT
07.2024
University Overview
Northampton Community CollegeBethlehem, PA
Associates
07.2020
University Overview
- President of BSU
- National honor society
Skills
- Data analysis
- Problem solving
- Risk management
- Network security
- Incident response
- Cloud security
Age
Age
24
Personal Information
Personal Information
Title: Cybersecurity analyst & Business OwnerReferences
References
- Carrington Smith, HighlyBHighlyF@Gmail.com, 4842258544
- Michelle Nance, MichelleNance84@gmail.com, 48434756782
Hobbies and Interests
Hobbies and Interests
- Dog walks
- Fishing
- Daddy Duties
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
Google IT certification
Additional Information
Additional Information
Google Cyber Security certification
Software
Excel
Microsoft
Python
Timeline
Wire Technician
Tek-Systems at Allentown
08.2021 - 11.2022
Customer Service Representative
TEKsystems
02.2021 - 04.2024
Northampton Community College
Cyber Security from Arts And Entertainment Management
Northampton Community College
Associate Of Applied Arts from Criminal Justice
Google
Google IT
Northampton Community College
Associates
Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeWork Location
On-SiteRemoteHybridImportant To Me
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