Summary
Overview
Work History
Education
Skills
Timeline
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Isiah Griffin

Magnolia,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

14
14
years of professional experience

Work History

Kitchen Manager

TGI Fridays
08.2023 - 10.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Conducted weekly inventory counts to adhere to company budget.
  • Conducted daily line checks of food quality/temperatures along with refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify completion.
  • Facilitated catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Associate Manager

TGI Fridays
07.2020 - 08.2023
  • Collaborated closely with senior management on strategic marketing efforts, helping to align with company goals.
  • Remedied issues and conflicts among workers using active listening.
  • Successfully managed multiple departments simultaneously while maintaining normal business operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed, hired and helped to develop employees to promote positive feedback and engagement.
  • Performed opening and closing duties along with monitored shift changes to uphold seamless operations throughout the business.

Server/Bartender

TGI Fridays
05.2015 - 07.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Supervisor/Stock

Abercrombie & Fitch
06.2010 - 07.2016
  • Lead a team through delegation of task and work alongside them to finish task on time
  • Maintain and organize a stockroom for maximum efficiency of replenishing merchandise
  • Trained all employees to company standard through hands on training
  • Maximized company sales through updating sale floor presentations
  • Provide excellent customer service by attending to all guest needs and knowledge of clothing products

Education

Bachelor of Science - Biology/Chemistry Minor

St. Mary’s University
San Antonio, TX
05.2017

Skills

  • Cleaning and sanitation
  • Food production management
  • Recipes adherence
  • Multitasking Abilities
  • Order delivery practices
  • Verbal and written communication
  • Employee Coaching
  • Restaurant Operations
  • MS Word/Excel/Power Point

Timeline

Kitchen Manager

TGI Fridays
08.2023 - 10.2024

Associate Manager

TGI Fridays
07.2020 - 08.2023

Server/Bartender

TGI Fridays
05.2015 - 07.2020

Supervisor/Stock

Abercrombie & Fitch
06.2010 - 07.2016

Bachelor of Science - Biology/Chemistry Minor

St. Mary’s University

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Isiah Griffin