Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Isiah Hayes

Saint Charles

Summary

Dynamic Front Desk Manager at Freeland Sportszone with a proven track record in enhancing guest satisfaction through exceptional customer service and effective problem-solving. Skilled in training staff and managing POS systems, I foster a welcoming environment while ensuring accurate financial records and operational excellence. Committed to delivering outstanding hospitality experiences.

Overview

1
1
year of professional experience

Work History

Basketball Camp Coach

Freeland Sportszone
11.2024 - Current
  • Designed and implemented engaging basketball drills to enhance participants' skills and teamwork.
  • Provided individualized coaching feedback to improve player performance and confidence.
  • Organized daily camp schedules, ensuring smooth transitions between activities and maximizing participant engagement.
  • Facilitated team-building exercises to foster camaraderie among campers and promote sportsmanship.
  • Monitored player progress, adapting training techniques based on individual needs and abilities.
  • Evaluated camper feedback to refine program offerings, enhancing overall camp experience for participants.
  • Created a positive atmosphere conducive to learning by fostering an inclusive environment where all players felt valued.

Front Desk Manager

Freeland Sportszone
09.2024 - Current
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Trained new staff on customer service protocols and operational procedures.
  • Assisted with handling guest inquiries and resolving issues promptly to enhance satisfaction.
  • Maintained cleanliness and organization of front desk area, creating welcoming environment for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

Education

No Degree - Construction Managment

Delta College
Bay City, MI
09-2026

High School Diploma -

Swan Valley High School
Saginaw, MI
05-2024

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Customer service expertise
  • Leadership qualities
  • Hospitality service expertise
  • Oral and written communications
  • Reception expertise
  • Listening skills
  • Time management
  • Customer service management
  • POS system operation
  • Employee training
  • Guest services
  • Coaching and mentoring

Interests

  • Team Sports
  • Gym Workouts
  • Committed to improving personal fitness through regular participation in basketball
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Basketball Camp Coach

Freeland Sportszone
11.2024 - Current

Front Desk Manager

Freeland Sportszone
09.2024 - Current

No Degree - Construction Managment

Delta College

High School Diploma -

Swan Valley High School

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