Summary
Overview
Work History
Education
Skills
Websites
References
Extracurricular Activities
Volunteer Experience
Timeline
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ISIAH IRBY

ISIAH IRBY

Princeton,TX

Summary

An expert articulate and creative writer with years of experience in crafting engaging blogs, journalism pieces, copywriting, collaboration video content, documentary film, creative writing, and creating graphics for marketing and advertising purposes. Known for a meticulous and disciplined mindset towards work, resulting in increased engagement, sales, and positive reviews across all employed businesses.

Overview

5
5
years of professional experience

Work History

Retail Associate

At Home
11.2024 - Current
  • Assisted in the training of new associates to ensure team members quickly became knowledgeable about products and policies.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets such as enrolling at least five people a day int the insider perks membership.
  • Developed strong rapport with customers and created positive impression of business.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Medicare Agent

Everise
10.2024 - Current
  • Instructed, educated and enrolled multiple clients in Medicare Advantage and Prescription drug plans.
  • Maintained accurate records of client enrollments, policies, and other relevant documentation for seamless operations within the company.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Skilled at working independently and collaboratively in a team environment.
  • Streamlined the enrollment process, reducing client terminations of medicare coverage.
  • Excellent communication skills, both verbal and written promoting a positive experience with choosing the right medicare coverage for the coming year.

Medicare Agent/Specialist

Spring Venture Group
05.2023 - 09.2024
  • Educating and selling Medicare advantage plans, dental, vision, hearing and critical illness plans licensed by over 40 states and with more than 5 different Medicare carriers
  • I'm skilled in understanding the unique healthcare needs of their clients, conducting thorough needs assessments, and recommending suitable plan options
  • Raised core quota expectations for a first year specialist by setting company records in production and placement rate
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Informed clients of policies and procedures.

Content Writer

Strategic Technology Partners of Texas
07.2023 - 12.2023
  • A content writer specializing in printers creating informative and engaging content focused on various aspects of printers, including technology updates, reviews, troubleshooting guides, and industry trends
  • Increased web traffic and click-through-rate by over 50% from content written
  • Transformed the landscape of incorporating new systems into blog writing and search engine optimization
  • My work includes writing product descriptions, comparison articles, how-to guides, and tips for optimizing printer performance
  • In addition, I also attend national seminars and conferences to write better and create more interactive content for blogging

Public Sector Associate

Adecco
03.2023 - 05.2023
  • Accurately process applications and checks and fast-paced 24/7 production environment
  • Maintaining high-level productivity on personal documents and travel information for clientele
  • Handling a multitude of jobs such as mailing, batching, scanning, data entry and dispatching of personal information

Educator

The Learning Experience
01.2023 - 04.2023
  • Design and implement age-appropriate lesson plans for students ages 4-9, and activities that promote cognitive, social, emotional, and physical development
  • Daycare teachers at The Learning Experience create a positive and inclusive classroom atmosphere, foster positive relationships with children and parents, and ensure the well-being and happiness of each child under their care
  • I also collaborate with other teachers and staff to maintain a cohesive and enriching learning experience for all children

Brokerage Operations Specialist

TD Ameritrade
04.2021 - 08.2022
  • Analyzing, cleaning, and updated personal information of trust, power of attorneys and other positions on trading accounts
  • Skilled in maneuvering through a social security network database to identify the correct individuals whose accounts need updates on information missing or outdated
  • Raised company expectations of quota by doubling placement numbers every assignment given

Leasing Consultant

Student Quarters
06.2020 - 02.2021
  • Managed and oversaw lists of leads, leases, and renewals at Millennium Apartments
  • Conducted tours, and ran planned community events and while increasing social media marketing and outreach
  • Cold called and noted all leads via Entrada systems
  • Improved Millennium's reach, total number of leases, engagement activity on social platforms and market substantially

Recruiting Assistant

University of Oklahoma
01.2020 - 12.2020
  • Mailed out OU informational guides, pamphlets, and other University advertising
  • Created and delivered admission boxes and oversaw other clerical duties
  • I guided parents and students through the application and would direct current students to beneficial resource locations within their first year
  • Increased freshmen student engagement rate and success with decision making during the application process

Marketing Manager

Campus Corner Association
06.2020 - 08.2020
  • Created graphics, fliers, and other advertisement to generate interest in different restaurants, boutiques, and shops around
  • Increased engagement activity on all platforms by collecting data and filtering customers best interests
  • I targeted unique deals to drive interest
  • Created informational videos of owners to create a personal connection between customer and staff

Education

Bachelor of Arts - Journalism, Professional Writing, Creative Writing

University of Oklahoma
Norman, Ok
12-2020

Skills

  • Professional Writing
  • Teaching
  • Adaptability
  • Copywriting
  • Sales
  • Video Editing
  • Microsoft Excel
  • Public Speaking
  • Management
  • Adobe Illustrator
  • Screenwriting
  • Advertisement
  • Adobe Premiere Pro
  • Journalism
  • Social Media Marketing
  • Content Strategy
  • Project Management
  • Proofreading
  • Customer Service
  • Canva (Software)
  • Microsoft Office
  • Search Engine Optimization
  • Strategic Planning
  • CapCut Video Editing
  • Leasing Consulting
  • Retail Sales
  • Reliability
  • Customer engagement
  • Positive and engaging demeanor

References

  • Melanie Wilderman, Gaylord College of Journalism and Mass Communications, mgwilderman@ou.edu, (405-615-3876)
  • Dorrian Billups, University of Oklahoma, dorion@ou.edu, (405-694-6429)
  • Chandler Davis, University of Texas Tyler, cdavis@uttyler.edu, (903-565-5569)

Extracurricular Activities

  • President of the National Association of Black Journalists, Gaylord College of Journalism and Mass Communications,
  • Facilitated all executive and general body meetings. Helped organize funds to raise for attendance at the organizations first appearance at the NABJ National conference.
  • Assigned positions, participated in voluntary and charity work, led social justice instruction to change aspects of Gaylord college to be more inclusive and accepting.
  • Diversity training, career building workshops and sessions.
  • Created an affinity space within the college for more well-rounded discussions.
  • Assisted with the creation of the association of LGBTQ+ journalists, as well as having unity events with the other journalists' societies within our college.
  • President of Headington College Council, University of Oklahoma, Norman, OK. Planned and ran all executive and general meetings with all members of the council's twenty members.
  • Managed budgeting and money spent on events throughout term.
  • Ran cultural, athletic, ethnic, and entertaining events throughout the term generating culture, community, and interest in the dorm for next term.
  • Created volunteer, charity and career seeking opportunity outlets for university students living in the dorm.

Volunteer Experience

  • Journey of Hope Counseling Center, helped other grieving students and families through sessions and self-healing discussions and seminars. Instructed and led group therapy sessions and meetings for families suffering from loss.
  • Plano Balloon Festival, cheered on and encouraged marathon joggers. Helped hand out water and other needs for the marathon runners.
  • Community Service Building Inc, helped with construction and rearrangement of kids' classrooms for the daycare center. Helped instruct and educate students dropped off, as well as take care of older individuals needing assistance. Helped enhance the ability of human service agencies to serve in Norman and Cleveland County.

Timeline

Retail Associate

At Home
11.2024 - Current

Medicare Agent

Everise
10.2024 - Current

Content Writer

Strategic Technology Partners of Texas
07.2023 - 12.2023

Medicare Agent/Specialist

Spring Venture Group
05.2023 - 09.2024

Public Sector Associate

Adecco
03.2023 - 05.2023

Educator

The Learning Experience
01.2023 - 04.2023

Brokerage Operations Specialist

TD Ameritrade
04.2021 - 08.2022

Leasing Consultant

Student Quarters
06.2020 - 02.2021

Marketing Manager

Campus Corner Association
06.2020 - 08.2020

Recruiting Assistant

University of Oklahoma
01.2020 - 12.2020

Bachelor of Arts - Journalism, Professional Writing, Creative Writing

University of Oklahoma
ISIAH IRBY