Enthusiastic, devoted, influential distribution, warehousing, and logistics professional with over 25 years experience with team building and supply chain management. Successfully managing all aspects of a distribution center including selecting and training staff, developing departmental budgets, establishing and monitoring productivity goals, and leading cross functional teams on key projects. Ability to maintain accurate inventories, manage distribution scheduling, and track performance objectives. A highly motivated hands on or hands off leader with keen logistical, analytical, problem solving, and interpersonal skills.
• Coached and led a team of 5+ parts technicians on production standards, quality
execution, pre-order-selection and availability coordination.
• Managed the operation's Parts Department while implementing appropriate quality
enhancing ideas and First Aid and Safety policies and procedures.
• Assisted in the daily execution of service across multiple accounts, anticipating any
potential customer issues and applying contingency planning to avoid customer
dissatisfaction.
• Managed parts inventory , new hire, and trained and developed pre-existing service
technician personnel; margin increases and production decrease/, maintain service.
throughout four locations while providing great customer service.
• Developed schedules and task guidance to maximize customer satisfaction, improve
service and reduce labor cost.
• Helped associates prioritize new and used refurbished equipment by pallet jack/walkie
for their routes and promoted teamwork across the company.
• Trained front-line employees on process improvement, time management processes as
well as quality control assessment .
• Maintained labor cost, equipment maintenance program, assessment of target growth
company wide.
• Maintained high level of customer satisfaction while assisting sales, service calls,installer service in achieving daily service goals each monthly by have equipment
ready available.
• Established and maintained an excellent customer to customer internally and
externally service.
• Ensured that all services related activities are performed in an efficient, timely
and professional manner while demonstrating exceptional leadership characteristics
integrity, accountability ,honesty, trust worthiness, goal oriented, and deadline
conscious.
•Manager 15 indirect employees in addition to contingent workers.
•Increased productivity by 90% while reducing departmental waste.
•Implementation of continuous improvement, employee transitioning and change of systematic processes.
•Manage inventory levels and order processing for multi-sites 3PL (Coke, Pepsi,Unilever) warehouses located in Reno, NV,and Houston, TX.
•Managed inventory ordering of new equipment, and schedule maintenance.
•Monitor employee safety, product quality, cost containment, and EPA requirements.
•Confirm that all production plans are fully achieved and are in full compliance throughout the operation.
•Oversee daily inventory quality control checks using the latest computer technology.
•Maintained employee work schedules including assignments,job rotation,job training, team vacations and overtime scheduling.
•Review and prepare daily/weekly inventory adjustments reports.
•Perform monthly inventory reconciliations.
•Support each department overseeing quality control and plan execution.
•Communicate between warehouses and corporations to resolve discrepancies.
•Perform distribution of merchandise daily meeting customer needs.
•Analyze and submit payroll cost and productivity reports.
•Review OSHA logs for injuries and implement proven practices of improvement.
•Coordinate inbound and outbound logistics operations, such as transportation
and warehouse activities, safety performance, or logistics quality management.
•Oversaw the daily operations of the Wine and Spirits distribution center regarding the picking, packaging, shipping operations and the management of
direct/indirect reports and systems management supporting those operations.
•Monitor workflow and manage labor resources and cost within areas of
responsibility to meet the daily needs of internal and external customers
•Manager of 3 direct and over 50-60 indirect employees in addition to contingent
workers
•Reduced the annual operating expenses budget of $1.2 million by 2.2% by consolidating resources, labor reduction, supply chain management, and
equipment management.
•Responsibility; Personal ongoing development of associates purposed on measurable and achievable goals.
•Coordinated with Human Resources on staffing recruit, interview, selection, and hiring of the appropriate number of employees.
•Provided oversight and direction to employees in the facility in accordance with the organization policies and procedures.
•Oversaw the overall operational, budgetary, and financial responsibilities and activities of department's.
•Coach, mentor, and develop staff, including overseeing new employees.
onboarding and providing career development planning and opportunities.
•Empowered employees to take responsibility for their employment and the development of their future operational goals.
•Coordinate with Transportation on dispatching, routing, and tracking of transportation vehicles
•Fostered a teamwork spirit and unity among department members that allows for solutions over disagreement, conflict resulting in expeditious conflict resolution.
•Managed with appreciation of diversity as well as cohesiveness, supportiveness,and working effectively together for success.
•Consciously created a workplace culture that is consistent with the overall organization's core values, identified mission, vision, guiding principles, and
values of the organization.
•Lead associates utilizing key performance SOP management tools and developmental processes that provide an overall context and framework.
•Provided oversight and direction to the employees in a fast-paced environment in accordance with the organization's policies and procedures.
•Daily contribution that includes goal setting, feedback, and performance development and planning.
•Perfectively lead, plan, allocate resources and associates to meet the organizations and departmental expectations for productivity, quality, and goal
accomplishment.
•Provide effective performance feedback through employee recognition,rewards, and disciplinary action.
•Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular communication while maintaining transparency.