ISIAH MCFADDEN
Irmo,SC
Summary
Functional / Technical Project Manager with over 24 years of experience. Possesses a proven track record of successful projects of all sizes and various methodologies (including Agile and Waterfall) in both in the continental United States and Jamaica. Possesses a proven track record of managing Conversion Projects (types Big Bang, Renewal Rollout and State Rollout). A strong and highly productive individual that can strengthen relationships with co-workers, customers, partners and stakeholders. Strength in project planning, coordination and scheduling. Proven ability to build and motivate teams. Proactive thinker and innovator. Proficient with Microsoft Office (Word, Excel, PowerPoint), MS Project and MS Visio.
Overview
39
39
years of professional experience
Work History
Aflac Migration Project
Coforge Limited
Columbia, SC
12.2020 - Current
- Work with Project Manager to run/monitor Migration Cutover Tasks
- Work with Subject Matter Experts to debug problems with certificates
- Participate in Daily Migration Standup to discuss any issues that may come up
- Project manage the Pre and Post Migration Cutover Tasks (meets twice a week for updates)
- Lead the Certificate Level Migration effort to determined the certificates that should be in the next Migration Cycle
- Worked with the Subject Matter Experts and the Client Managers to prepare the certificates for migration
- Provide the Weekend Availability Schedule - Deployment for Genelco and Wynsure
- Assign tickets to the Genelco Support Team on demand
- Send BARS Report to the Illumifin Support Team on demand
Conversion Project
ICAP Software, Staffing Consulting
Greenville, SC
11.2017 - 12.2020
- Daily Status Reports showing activity for Regional Rollouts
- Weekly Team Meeting
- Defects – assisted with prioritization of system defects
- County Liaison set-up support meetings as needed
- Production Support for All Counties
- Developed and Distributed reports to Conversion Team, Vendor, Counties and Various Internal Groups
- SC Department of Social Services (Palmetto Automated Child Support System Conversion Project)
Private Business Consultant
Self-Employed
Columbia, SC
10.2016 - 10.2017
- Reviewed various companies Profit and Loss Statement made recommendations
Project Executive / Relationship Manager
CenturyLink
Columbia, SC
03.2016 - 09.2016
- Member of Contract Sales Team
- Provided Executive leadership to Delivery and Transition Manager
- Responsible for coordination of projects
- Participated in the Oral presentations
- Responsible for CenturyLink Managed Security Services
- Managed the Transition and Steady State Delivery Teams
- Primary interface with State Stakeholders at all levels
- Developed and Delivered Regular Status Reporting
Vice President of Operations
ETS, Inc.
Florence, SC
06.2014 - 02.2016
- Oversight of day to day operations
- Handled all Accounting and Budget issues
Horizon Systems – consultant for Seibels Insurance Technology & Services
Seibels Insurance Technology & Services
Columbia, SC
12.2010 - 05.2014
- Managed software development projects from initial Sales Demo through Warranty Period (maintenance) of the product lifecycle including risk management and project scheduling.
- Created the Charter, Scope Document, and Project Plans and worked with the Business Analysts to create and obtain signoff on all Gaps identified during the Requirement Phase.
- Worked with the Quality Assurance team to develop and execute Test Cases.
- Provided Weekly Status reports and updated Schedules to internal and external stakeholders during the entire project lifecycle.
- Managed the Change Control Process.
- Worked with the client to review and prioritize all new requests to determine if the request would have any impact on the current timeline. If needed, we created a later delivery Phase if approved by all stakeholders.
- Established the Escalation Procedures and obtained signoff from all stakeholders.
- Worked with other Project Managers and Project Leaders in a Matrix management environment to assign technical resources both locally and offshore to balance workloads and keep all projects on schedule utilizing Waterfall Methodology.
- Contract Project Manager, and then as an Employee
- System included Policy, Billing and Claims Solutions
- Consulted with Infrastructure Management
Service Delivery Manager
CGI Group
Columbia, SC
03.2006 - 03.2010
- Managed all aspects of software development projects in a matrix management environment utilizing Waterfall Methodology.
- Created all the required Project documentation and plans as well as managing the development of test cases, test plans, and the execution of the tests.
- Worked with the Client Advisory Board and User Teams to review and prioritize all new requests to manage the inclusion of the new requests within the product delivery schedule.
- System included Policy, Billing and Claims Solutions
- Consulted with Infrastructure Management
Team Leader for ISO-ITS-SC
Consultant
04.2005 - 03.2006
- Coached team to develop rating steps for Workers Compensation for ISO.
- Wrote rating steps required to rate Policies using ISO rating tool.
- Assisted with the QA supervisor to develop and execute test cases.
Vice President of Operations
ETS, Inc.
Florence, SC
01.2003 - 04.2005
- Oversight of day to day operations (maximum of 5 drivers)
- Handled all Accounting and Budget issues
- Primary interface with State Stakeholders at all levels
- Delivered Executive Status Reporting
Outsourcing Implementation Project Executive
Inspire Insurance Solutions
Columbia, SC
07.2000 - 09.2002
- Managed all aspects of software development in a matrix management environment utilizing Waterfall Methodology.
- Provided Weekly Status reports to internal and external stakeholders once the project entered the Maintenance Phase.
- Managed the Change Control Process.
- Created all the required Project documentation and plans.
- Worked with the client to review and prioritize all new requests to determine if the request would have any impact on the current release schedule (our goal was a monthly schedule with the ability to Fast-track an item if needed).
- Established the Escalation Procedures to prioritize these new requirements.
- Instructed multiple Property and Casualty Insurance company's users in how to process policies and claims using Inspire Insurance Solutions software packages.
- System included Policy, Billing and Claims Solutions
- Consulted with Infrastructure Management
Outsourcing Implementation Senior Project Manager
Inspire Insurance Solutions
Fort Worth, TX
06.1997 - 07.2000
- Relocated from Columbia, SC to Fort Worth, TX to assist in developing a System Support Staff and Call Center for Inspire Insurance Solutions.
- Created and managed onsite production support team in conjunction with the call support responsibilities.
- System included Policy, Billing and Claims Solutions
- Consulted with Infrastructure Management
Implementation Senior Project Manager
Columbia, SC
12.1986 - 06.1997
- Managed a team that performed several Property and Casualty Insurance Companies' data conversions in a matrix management environment utilizing Waterfall Methodology. These projects consisted of designing and developing methods and software applications so that a new Insurance Company's data could be converted programmatically into Inspires Insurance Solutions Policy and Claims processing system.
- Created all the required Project documentation and plans.
- In addition to the continental US installations, there was one international installation completed in Kingston, Jamaica (British Caribbean Insurance Company) by my team.
- System included Policy, Billing and Claims Solutions
- Consulted with Infrastructure Management
Education
Bachelor of Arts - Mathematics and Computer Science
South Carolina State University
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Aflac Migration Project
Coforge Limited
12.2020 - Current
Conversion Project
ICAP Software, Staffing Consulting
11.2017 - 12.2020
Private Business Consultant
Self-Employed
10.2016 - 10.2017
Project Executive / Relationship Manager
CenturyLink
03.2016 - 09.2016
Vice President of Operations
ETS, Inc.
06.2014 - 02.2016
Horizon Systems – consultant for Seibels Insurance Technology & Services
Seibels Insurance Technology & Services
12.2010 - 05.2014
Service Delivery Manager
CGI Group
03.2006 - 03.2010
Team Leader for ISO-ITS-SC
Consultant
04.2005 - 03.2006
Vice President of Operations
ETS, Inc.
01.2003 - 04.2005
Outsourcing Implementation Project Executive
Inspire Insurance Solutions
07.2000 - 09.2002
Outsourcing Implementation Senior Project Manager
Inspire Insurance Solutions
06.1997 - 07.2000
Implementation Senior Project Manager
12.1986 - 06.1997
Bachelor of Arts - Mathematics and Computer Science
South Carolina State University