Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isiah McKeown 3rd

Plano,Texas

Summary

Accomplished Shift Supervisor with a proven track record at Compass Group USA / Chick-Fil-A, enhancing team productivity and customer satisfaction. Skilled in staff management and creative problem-solving, I successfully increased efficiency and fostered a customer-oriented environment. Expert in inventory control and fostering warm customer relationships, my approach led to significant improvements in workplace dynamics and service delivery.

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Compass Group USA / Chick-Fil-A
08.2021 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with external vendors and suppliers.

Shift Leader /Restaurant Server

Cheesecake Factory Inc
10.2013 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Server

IHOP
07.2012 - 10.2013
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled food and beverage orders for up to 12 guests, delivering prompt and friendly service.
  • Cultivated warm relationships with regular customers.

After-School Instructor

RISD Adult Program
01.2010 - 06.2012


  • Enhanced student participation by incorporating interactive activities and group projects in after-school sessions.
  • Established a positive learning environment by maintaining consistent classroom management strategies and clear expectations for behavior.
  • Promoted social-emotional growth by incorporating team-building activities into the daily schedule, fostering strong connections among peers in the program.
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Organized and supervised games and Basketball recreational activities to promote physical, mental and social development in children.
  • Increased student retention rates by developing engaging programming that catered to individual interests and needs.

Education

BBA - Business Management

Arkansas Baptist College
Little Rock, AR
05-1997

Skills

  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Team leadership
  • Creative problem solving
  • Customer service management
  • Computer proficiency
  • Goal oriented

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Chick-Fil-A Certification
  • CPR/AED Certification

Timeline

Shift Supervisor

Compass Group USA / Chick-Fil-A
08.2021 - 11.2024

Shift Leader /Restaurant Server

Cheesecake Factory Inc
10.2013 - 06.2020

Server

IHOP
07.2012 - 10.2013

After-School Instructor

RISD Adult Program
01.2010 - 06.2012

BBA - Business Management

Arkansas Baptist College
Isiah McKeown 3rd