ISIAH PERICLES
Oakland Park,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
5
5
years of professional experience
Work History
Account Specialist
Choice Home Warranty
09.2023 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new Vendor accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Ensured timely resolution of complex cases by prioritizing workload and allocating resources appropriately.
- Collaborated closely with other departments to ensure seamless handover of escalated cases when necessary.
- Enhanced Vendor satisfaction by effectively addressing and resolving escalated issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Assisted in the development of training materials for new Vendors, ensuring smooth onboarding process.
- Improved retention rates by establishing strong relationships with new Vendors during their onboarding period.
Junior Recruiting associate
Choice Home Warranty
04.2022 - Current
- Collaborated with recruitment and HR professional to achieve hiring goals
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development
- Coordinated interviews with qualified applicants and created shortlist
- Communicated with company department to uncover recruitment needs
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Receptionist
Choice Home Warranty
04.2021 - 04.2022
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Trained in Retention, Case Management, Sears, Help Desk, Dispatch, and Offline
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Maintained professional tone at all times, including during peak rush hours.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Guest Service Team Lead
Target
07.2019 - 04.2022
- Assisted guests in answering questions and completing check-in and check-out processes
- Responded to guests, including email, telephone and in-person inquiries
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Managed customer complaints and rectified issues to complete satisfaction
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction
- Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders
- Helped customers find stock, manned register as backup, bagged groceries and retrieved and replaced damaged items noticed at checkout
- Kept entrances clean of debris or clutter, cleaned up spills throughout store, stocked shelves and cleaned restrooms and other surfaces
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business
- Juggled shift duties, prioritizing immediate tasks to streamline operations
- Retrieved carts from docking areas in retail parking lots
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Discounted purchases by scanning and redeeming coupons
Education
Microsoft Word & PowerPoint Certified -
Fort Lauderdale High School
High School Diploma -
Fort Lauderdale High School
06.2019
Skills
- Technologically Savvy
- Multitasking and Prioritization
- Administrative Support
- Organization and Efficiency
- Critical Thinking
- Cold Calling
- Data Analysis
- Account administration
- Customer and Vendor relationship development
- Microsoft office proficiency
- Account updating
- Billing resolutions
- Issue investigations
- Account investigations
Choice Home Warranty Employee of the Year 2023
I was given this award in December 2023 as the Employee Rookie of the year after excelling in my Role as an Account Solution Specialist. I was awarded for my hard work, compassion, and willingness to learn and communicate while leading my team to do the same. I believe it was my ability to confidently assist in resolving key issues that helped me achieve this award, along with the leadership that taught me how to strive to become who I am now.
Timeline
Account Specialist
Choice Home Warranty
09.2023 - Current
Junior Recruiting associate
Choice Home Warranty
04.2022 - Current
Receptionist
Choice Home Warranty
04.2021 - 04.2022
Guest Service Team Lead
Target
07.2019 - 04.2022
High School Diploma -
Fort Lauderdale High School
Microsoft Word & PowerPoint Certified -
Fort Lauderdale High School
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