Isiah Smalls
Charlotte,NC
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
12
12
years of professional experience
Work History
Client Service Specialist/Ease Enrollment
Amwins Connect Insurance Services, LLC.
Charlotte, NC
03.2021 - 09.2023
- Assisted customers with instructional support and product troubleshooting.
- Responded to customer inquiries via phone, email, or chat support.
- Fielded help desk customer questions and fulfilled requests.
- Opened service tickets for clients, documenting user information and description of problem.
- Assist Brokers with the creation of their online enrollment benefits portals for clients and employees
- Assure open enrollment and online setup is efficient for employees
- Aid Brokers and Account Managers with various questions pertaining the Ease Platform
Transfer Center Specialist
Atrium Health/Telehealth/Mobile Medicine
Charlotte, NC
11.2019 - 03.2021
- Navigates complex algorithms based upon requested specialty in combination with knowledge of bed availability, proximity of the referring facility to the receiving facility, patient diagnosis and specialties and services needed to determine the most-appropriate receiving provider and facility
- Obtains accepting / consulting provider, accurately documents PHI, and coordinates patient transport and bed assignment
- Utilizes a Computer Technology Integrated telephone answering system for processing inbound and outgoing calls
- Prioritizes the urgency of requests presenting through the phone queue and electronic transfer request queue as well as the urgency of all outstanding requests and the steps needed for completion.
Gym Manager
Olympus 365:24/7 Fitness Center
Huntersville, NC
08.2018 - 03.2019
- Managing customer memberships / cancellations/managing gym operations and maintenance
- Marketing and running promotions through social media platforms
- Managing the Personal Trainers / following up on new leads and managing monthly payroll.
Addictions Counselor
Beaufort County Alcohol & Drug Abuse
Beaufort, SC
01.2015 - 03.2018
- Case-Managed 35 clients at a time, in which scheduling and individual counseling of the clients are met as needed and documentations of their treatment history and services are made
- Co-Facilitated nine hours weekly for Intensive Outpatient Groups where group setting is open with clients 14-18 clients sharing their experiences with addiction
- Discussing various topics such as spirituality, brain and biological make-up, the disease models and concepts of addiction, and education are the central theme of the groups
- Worked with Probate Court, Federal and State Probation, Department of Social Services, and Department of Juvenile Justice on monitoring and establishing treatment plans and goals for chemical dependent clients.
Human Resources and Personnel Administrator
The Greenery Inc.
Hilton Head Island, SC
02.2012 - 09.2014
- Reviewed and evaluated cost or price proposals and accounting systems data
- Terminated Contracts by examining, negotiating, and settling claims and proposals
- Conducted Research and analysis to correctly apply regulations and policies
- Provided expert acquisition advice to senior level officials on all contracting matters.
Education
Master of Public Administration -
Clark Atlanta University
Atlanta, GA05.2010
Bachelor of Arts -
South Carolina State University
Orangeburg06.2007
Skills
- Issue Resolution
- Data Processing
- Troubleshooting and Diagnosis
- Application Support
- Customer Service
- Technical Support
- Employee Relations
- Benefits Interpretation
- Open Enrollment
- Benefits Administration
- New Employee Orientations
- Special Projects
Additional Information
ASHI Certified for CPR/Basic First Aid Gap In employment from 2010-2012 I was self-employed as a Personal Trainer
City Intern for The City of Sandy Springs (GA) - 2008-2012: Interned under The Planning Dept.
Timeline
Client Service Specialist/Ease Enrollment
Amwins Connect Insurance Services, LLC.
03.2021 - 09.2023
Transfer Center Specialist
Atrium Health/Telehealth/Mobile Medicine
11.2019 - 03.2021
Gym Manager
Olympus 365:24/7 Fitness Center
08.2018 - 03.2019
Addictions Counselor
Beaufort County Alcohol & Drug Abuse
01.2015 - 03.2018
Human Resources and Personnel Administrator
The Greenery Inc.
02.2012 - 09.2014
Master of Public Administration -
Clark Atlanta University
Bachelor of Arts -
South Carolina State University
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