Isiah M. Small
Charlotte,NC
Summary
To manage, in an office or operational environment, become a member of a coordinated team developing its processes and it systems. Applicable skills Proficient in Microsoft Office Programs Strong planner and problem solver Readily adapts to change Works independently Multi-task oriented Focused on deadlines Exceeds Expectations Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Tuition Coordinator
University of Maryland Global
01.2021 - Current
- Coaching students during the funding process to develop long-term funding plans for their education that incorporates correct funding type(s) for each student to succeed
- Possessing thorough understanding of UMGC payment options, procedures, and systems including Federal Title IV regulations, veteran's benefits, military benefits, corporate benefits, payment plans and other payment options
- Providing highly effective and dynamic through high volume of phone, email, and SMS-based interactions with adult students regularly and consistently
- Serving a high-quality experience to each student that ensures they feel heard, valued and supported throughout their journey at UMGC
- Conducting phone-based outreach to students based on funding status, document submission requirements and overdue balances, providing solution focused coaching to resolve issues
- Analyzing specific student concerns and funding roadblocks in a holistic manner, acting with accuracy, urgency and efficacy to provide long term funding solutions that move the student towards their goals.
Residential Manager
Legacy Treatment
02.2019 - Current
- Supervised and ensured a safe environment and work with the Clinical Team Leader to establish a positive treatment program
- Developed and implement program orientation and training programs for all Program employees
- Created and overseen budgets, scheduling, and staff performance
- Participate in individual, group and family therapy as indicated in the individual treatment plans of Consumers, or as directed by the Clinical Team Leader
- Engaged in all pre crisis and crisis interventions, seeking to establish a positive outcome.
Grant Specialist
DreamKeyPartner, Rampclt
08.2020 - 12.2021
- Support the administration by reviewing grant awards and related documents for covid hardship
- Ensures all documents are correct and meets the CDC guidelines for eligibility
- Assist in collecting and evaluating required due diligence for transactions, including making necessary inquiries to clients to ensure that required information is provided promptly
- Review all documents prepared for the signature that require coordination
- Collect eligible funding using excel formula
- Log post award actions in and out of the electronic tracking system ensuring that accurate data are entered into the agency database to capture financial information regarding assistance awards.
Default Case Manager
PHH Mortgage
06.2016 - 12.2018
- Manage a pipeline of loss mitigation files for homeowners whose mortgages are in various stages of delinquency
- Answer calls from homeowners whose mortgage payments are delinquent and counsel them accordingly
- Attain delinquent resolution through payment, repayment plans, loss mitigation solicitation
- Handle Bankruptcy customer service for Fannie Mae, Freddie Mac, and Private Investors
- Operate LPS, Backintheblack, Idesk, Western Union Speed pay
- Trained and certified for Six Sigma Yellow Belt
Health Benefits Coordinator
Xerox, NJFamilyCare
12.2015 - 06.2016
- Informs customers about services available and assesses customer needs
- Gathers information, research/resolves inquiries and logs customer calls
- Provide troubleshooting assistance to customers
- Expert in NJ Medicaid and Moderate Knowledge on ACA
- Processing and gathering customer information to process applications to completion
Administrative Assistant
William Paterson University
10.2012 - 02.2016
- Supported office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering; serving students
- Served students by backing-up receptionist; answering questions; forwarding messages; confirming student’s orders; Providing students with information
- Maintained supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to workstations
- Facilitated inter-office movement of documents using automobile
Education
Master of Business Administration - Human Resources Management
Walden University
Bachelor of Science - Business Administration- Management
William Paterson University
Wayne, NJSkills
- Data Entry
- Resource Allocation
- Financial Management
- Project Management
- Consulting
- Administrative Leadership
- Document Management
- Staff Supervision
- Business Administration
- Project Assistance
- Team Oversight
- MS Office
- Project Coordination
Additional Information
- Leadership , Founder of Alpha Kappa Psi Professional Business Fraternity- Chi Omicron Chapter Alpha Kappa Psi Professional Business Fraternity-Section Director Louis and Bernice Foundation Est. 1991
Timeline
Tuition Coordinator
University of Maryland Global
01.2021 - Current
Grant Specialist
DreamKeyPartner, Rampclt
08.2020 - 12.2021
Residential Manager
Legacy Treatment
02.2019 - Current
Default Case Manager
PHH Mortgage
06.2016 - 12.2018
Health Benefits Coordinator
Xerox, NJFamilyCare
12.2015 - 06.2016
Administrative Assistant
William Paterson University
10.2012 - 02.2016
Master of Business Administration - Human Resources Management
Walden University
Bachelor of Science - Business Administration- Management
William Paterson University
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