Empathetic mental health advocate establishing skills in crisis intervention and suicide prevention. Successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Spark
02.2021 - Current
Dynamic and self-motivated Independent Contractor leveraging a dynamic range of skillset to take on and execute projects to the satisfaction of clients.
Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Increased client satisfaction by delivering high-quality projects on time.
Intern
U.S Dream Academy
10.2019 - 12.2020
Provided non-judgmental confidential support for students in emotional distress.
Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Utilized telephone, text messages and/or web chat to interact with clients
Book Seller
Barnes & Noble
07.2018 - 10.2018
Assembled imaginative product display to create environment that is vibrant and welcoming for customers.
Promptly assessed and communicated with team members regarding tailored advertisement to meet community needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Conducted training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Baltimore, MD
02.2025
Bachelor of Arts - Psychology
Morgan State University
Baltimore, MD
01.2021
Skills
Knowledge of crisis intervention techniques
Calm under pressure
Client and community outreach
Experience with diverse populations
Knowledge of medical and psychiatric terminology
Building rapport
Managing documentation while on calls
Provide available resources or information needed
Timeline
Independent Contractor
Spark
02.2021 - Current
Intern
U.S Dream Academy
10.2019 - 12.2020
Book Seller
Barnes & Noble
07.2018 - 10.2018
Master of Science - Clinical Mental Health Counseling