Isidora Elias
Portland,OR
Summary
Passionate service professional with experience in guest relations, dedicated to enhancing the daily lives of others through meaningful interactions. Eager to contribute to Touchmark’s mission by delivering attentive, respectful, and memorable service to residents and guests.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Café Staff
LifeTime Club
Portland, OR
10.2024 - Current
- Delivered outstanding customer experiences through knowledgeable, and personalized service.
- Promoted health-related products, and educated customers on their benefits.
- Monitored and replenished inventory to ensure meal availability, enhance guest satisfaction, and contribute to daily sales success.
- Efficiently processed up to 100 meal orders per shift, ensuring accuracy and speed to elevate guest satisfaction, and support a seamless, wellness-driven experience.
- Handled customer transactions with accuracy and efficiency, ensuring smooth payment processing, and maintaining trust through consistent financial integrity.
- Maintained a clean, organized space in alignment with company standards.
Food & Beverage Supervisor - Seasonal
Villa Sport Athletic Club
Beaverton, Oregon
06.2024 - 10.2024
- Engaged and supported daily customers in a positive, approachable manner to optimize the customer experience, in person, and by phone.
- Built strong connections with guests through positive, personalized service that enhanced their experience and aligned with their nutrition goals.
- Directed checkout operations for average of 100 customers daily in POS, enhancing transaction efficiency to shorten wait times and improve customer satisfaction.
- Mentored 8 new employees on customer service and conflict resolution strategies, contributing to a 94% customer satisfaction score.
Education
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA 02.2018 - 05.2020
Skills
- Outstanding customer service & relationship building
- Fast-paced restaurant & café experience
- Team collaboration and communication
- Fluent in English & Spanish
- POS system proficiency & accuracy
- Quick learner with strong work ethic
- Organized & detail-oriented under pressure
Timeline
Café Staff
LifeTime Club
10.2024 - Current
Food & Beverage Supervisor - Seasonal
Villa Sport Athletic Club
06.2024 - 10.2024
Associate of Science - Criminal Justice
Pasadena City College
02.2018 - 05.2020