Isidora Olivares

I develop and implement innovative solutions to complex problems. I respond to customer requests, providing exceptional support and customized recommendations to address their needs. I educate customers on billing, payment processing, and support policies and procedures. I continually seek methods to enhance the processes and services I provide.

I was responsible for overseeing, maintaining, and recording the financial accounts and information of customers. I also handled customer complaints and provided alternative solutions to ensure resolution. In addition, I followed established communication guidelines, policies, and procedures.

I was responsible for operating a 13-line telephone switchboard and routing all incoming calls. I also oversaw the flow of incoming and outgoing mail, emails, and faxes. In addition, I effectively navigated Texas clerk, court, and judicial websites, and completed data entry of legal documents into electronic filing systems. I composed contracts, pleadings, and motions in accordance with established guidelines, and assisted with processing, filing, scheduling, and handling inquiries.