Isidore Niyongabo, MA, SHRM-SCP
Hudson,MA
Summary
Purpose-driven Human Capital Leader offering 8 years in human resources leadership and 10 years of community engagement and social impact leadership experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Chief People Officer
The Learning Center For The Deaf
Framingham, MA
05.2021 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Liaised between multiple business divisions to improve communications.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Oversaw community engagement, public relations, marketing, and donors relations operations through Institutional Advancement office.
Director of Human Resources
Convo Communications LLC
Austin, Texas
11.2019 - 05.2021
- Implemented new Human Capital management system, reducing HR services software from 12 to only 1 integrated platform (UKG)
- Developed strategy to establish the Office of Diversity, Equity and Inclusion and the search of the Chief People Officer that was right for the company.
- Designed automated and integrated HR process in of one-stop HR System for Recruitment, Onboarding, HRIS, Payroll, Reporting, Employee files Management, and Performance management, serving more than 400 employees with only 3 Full-time HR Staff.
- Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale, maintaining 100% compliance with zero lawsuits throughout my 6.5 years tenure.
- Directed process of organizational planning by evaluating company-wide structure, job design and manpower forecasting.
- Created and implemented a highly effective and individualized human resource workflow for HR Staff and department managers, automated 90% of redundant tasks into self-service model and shifted 30% of HR staff time to employee engagement.
- Advised managers on organizational policy matters, such as safety procedures during COVID-19 pandemic and teleworking policies and recommend needed changes.
- Liaised with HR leaders to devise & update policies based on corporate trends.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
Human Resources Manager
Convo Communications, LLC
Austin, TX
01.2016 - 10.2019
- Guided company in scaling call centers, while leading the establishment of Convo International offices in Chile, and Canada operations expansion.
- Oversee and execute all HR duties serving 6 departments and 280 employees (80% Video Interpreters) including but not limited to compliance reporting, interviews, hiring and onboarding, performance evaluation, employee development and retention, and benefits and payroll administration.
- Led the redesign of the company's mission, vision, values, and developed marketing and communication strategy to disseminate these changes to customers, community partners, and employees.
- Improved operational efficiencies by 40% by establishing employee policies at multinational level and automating key manual process for VRS and HR Operations into a new Human Capital Management System.
- Developed human capital management dashboard for Finance, HR, and Senior Leadership team for regular insights on people operations.
Human Resources Generalist
Convo Communications, LLC
San Diego, California
04.2015 - 12.2016
- Created the company's first HR department by establishing uniform compliance directives, developed the company handbook with performance management policy & EEOC compliance.
- Established the Company's first HR Management System that improved efficiency while I single-handedly delivered HR services during the company's rapid growth from 145 employees to 280 employees in 1 year.
- Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
- Implemented new systems to optimize HR management and structure.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization. Served as subject matter expert for senior leadership for employment classification and compensation research, talent management and training strategies.
- Partnered with senior-level management to create fair and consistent HR policies and procedures company-wide.
- Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
- Conducted all Federal and States compliance and annual reporting including EOO-1, OSHA, DOL, ERISA, meeting full compliance with zero incidents or lawsuits.
Education
No Degree - Dare To Lead Trained
Dare To Lead™ Trained
Virtual05.2022
Professional Certificaton - Human Resources Management
The University of Texas at Austin
Austin2019
Certificate - Strategic Human Resources Leadership
Cornell University
Ithaca, NY05.2018
Master of Arts - Peace and Justice Studies
University of San Diego
San Diego, CA05.2013
Bachelor of Applied Arts & Sciences - Psychology
San Diego State University
2011
Skills
- Relationship building and retention
- Project management
- International Labor Standards and regulations
- Non-profits administration and Global Governance
- Employee Engagement and Relations
- Diversity, Equity, Inclusion, and Accessibility
- Employment law knowledge
- International Labor Standards and Regulations
- Diversity, Equity, and Inclusion
- Program oversight
Accomplishments
- Successfully integrated HR Management solutions into One stop center, automating 90% of Administrative HR functions, saving the company over $250K in annual labor cost.
- Lead the search of a comprehensive health benefits package, renewing the company's annual health benefits plan at 20% cost reduction while adding supplemental benefits for all employees at no extra cost.
- AS NBDA President, tripled the Organization's membership, Increased the organization's public presence and raised over $200k in 6 months.
Community Involvement and Leadership
- President: National Black Deaf Advocates Inc. 2019- Present (Elected for a second term)
- Co-Char: Fourth FCC Disability Advisory Committee 2021- Present
- Co-Chair: Third FCC Disability Advisory Committee - 2019 - 2020
- Member: Second FCC Disability Advisory Committee - 2017-2018
- Member: First FCC Disability Advisory Committee - 2015 - 2016
- Director of Advocacy and Public Engagement, National Black Deaf Advocates (NBDA) January 2016 - September 2019
- Founder & Chief Executive Officer - International Deaf Education, Advocacy & Leadership (IDEAL), July 2013 - Present
- Director of Student Development & Community Involvement University of San Diego Peace and Justice Graduate Students Association, Jan 2012 - May 2013.
- President and Founder, ASL Club at San Diego State University, 2009-2011: Advocated for reinstatement of ASL undergraduate programs for all SDSU students.
- 2010 Homecoming King - San Diego State University: Led the expansion of ASL Club and the advocacy effort to reinstate ASL classes for all from 2009 to when the program was officially reinstated in 2015
- Member of the Board of Directors, Deaf Community Advocacy & Referral Agency (DCARA) San Francisco Bay Area - 2008 - 2009
Languages
- Professional writing fluency in English, French, Kirundi (Native), and Kinyarwanda
- Professional Signing fluency in ASL and 5 Sign Languages used in the East African Community, plus International Signs.
Timeline
Chief People Officer
The Learning Center For The Deaf
05.2021 - Current
Director of Human Resources
Convo Communications LLC
11.2019 - 05.2021
Human Resources Manager
Convo Communications, LLC
01.2016 - 10.2019
Human Resources Generalist
Convo Communications, LLC
04.2015 - 12.2016
No Degree - Dare To Lead Trained
Dare To Lead™ Trained
Professional Certificaton - Human Resources Management
The University of Texas at Austin
Certificate - Strategic Human Resources Leadership
Cornell University
Master of Arts - Peace and Justice Studies
University of San Diego
Bachelor of Applied Arts & Sciences - Psychology
San Diego State University
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