Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isidoro Gordon

Katy,TX

Summary

Strategic Business Leader with over 20 Years of experience. Results oriented professional with a talent for tacking trends, formulating methods to improve revenues. 10 Years of experience leading customer service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Program management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of meeting organizational goals.

Overview

20
20
years of professional experience

Work History

CE Program Specialist

Houston Community College
12.2022 - Current
  • Prepare Continue Education Department information brochures, monitoring daily enrollments, preparing material, secure room for events, contact students to attend orientations, capture contact information in database, provide information about courses.
  • Semester Course Scheduling, coordinate teachers, request Classrooms.
  • Enroll Students and Call them to notify any inaccurate information on printed schedule. Maintain, purge and archive certificate program applicant files.
  • Prepare all continuing education instructor packets for first day classes.
  • Coordinate books inventory and needs for classes, create textbooks lists for Program Managers and Instructors, edit and proofread Continue Education draft schedule of classes. Among other administrative assignments.
  • Leader for the marketing committee, implementing new material and procedures.
  • From 2019 To this Date
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
  • Built strong relationships with external partners to secure resources and support necessary for program success.
  • Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
  • Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
  • Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.

Shift Manager and Customer Service

Phoenicia Specialty Foods
10.2018 - 04.2024
  • Two Locations:
  • Grocery Store: Responsible for training new employees, scheduling, General shift managing. Implemented a deep cleaning cycle, enhancing customer service, quality control.
  • Restaurant: Cashier, Enhancing Customer Service, drive thru, Call-In and Walk In Customers, Catering organization, Coffee Station.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised 12employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached 20 crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Director

GVM Italmediterranea
01.2008 - 01.2019
  • Direction of the Company, Enhancement of the Business plan, new software operations and administration, created a new streamlined Organizational Chart, Built a Customer Service Culture.
  • Responsible for setting Company financial goals, increased sales by 35% within the first 2 years and then achieved a consistent 5% rate of growth for the next 8 years. Transformed the form of the business from that of a sole proprietorship to a corporation, adding investors to the equation to support the growth.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.

Education

Master Chef Diploma - Gastronomy, Restaurant Direction

Ecole Ritz Escoffier
Paris, France
01.2002

Bachelor of Science - Business Administration

Bar-Ilan University
Ramat Gan, Israel
01.1998

Skills

  • High Impact Communication Skills
  • Strong Team builder/work
  • Time Management
  • Organization
  • P&L Analysis
  • Retail and Restaurant Software
  • Stress Management in high paced environments
  • Attention to detail
  • Experienced Customer Service
  • Proficiency in Office 2000, Quick books Oracle People Soft
  • Decision Maker
  • Customer service focus
  • Team development

Languages

Spanish - Native.
English - Advanced.
Hebrew - Advanced.
French – Basic.

Timeline

CE Program Specialist

Houston Community College
12.2022 - Current

Shift Manager and Customer Service

Phoenicia Specialty Foods
10.2018 - 04.2024

Director

GVM Italmediterranea
01.2008 - 01.2019

Master Chef Diploma - Gastronomy, Restaurant Direction

Ecole Ritz Escoffier

Bachelor of Science - Business Administration

Bar-Ilan University

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