Isidoro Sierra Jr
General Manager
Hulbert,OK
Summary
Ambitious and results-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Newk’s Eatery
Tahlequah, OK
08.2020 - Current
- Oversee daily operation of the entire restaurant, includes COGS, PNL, Labor, Staffing, Payroll and bill paying.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Dining Services Coordinator-PRN
Brookdale Senior Living Solutions
Tahlequah, OK
05.2016 - Current
- Maintained food cost consistently within budget.
- Improved guest satisfaction/participation.
- Oklahoma State health inspector deficiency free score for 2017/2018.
- Caters events up to 120 people.
- Manage the operations of the dining services department.
- Actively prepare meals, order food, plan the menu, receive inventory delivery, and manage dietary needs.
- Make frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed.
- Train, manage and schedule of staff to ensure that excellent customer service is provided.
- Provide nutrition education and counseling for residents.
- Followed OSHA, safety, health and sanitation guidelines.
- Maintained clean, safe and hazard-free work environment.
Business Manager
Dogwood Creek
Muskogee, OK
10.2019 - 08.2020
- Oversaw all office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.Promotes respect for the personal dignity and individuality of residents, and respect for their legal rights to quality care, kind treatment, personal comfort, personal choice, and personal privacy.
- Participates in on-going Quality Assurance activities to monitor resident satisfaction, safety practices, and facility compliance with regulations or operational policies.
- Promotes compliance with accident prevention procedures, safety rules, and safe work practices to prevent employee injury and illness and control worker’s compensation costs.
- Monitors facility incidents and complaints daily with the Administrator to identify those defined as unusual occurrences by State policy and helps assure that appropriate actions, reports, and follow-up are implemented.
- Reports any allegations or complaints of discrimination, harassment, or resident abuse to the Administrator and may assist with these investigations.
Business Development Manager
RLC Business Services
Tahlequah, OK
05.2019 - 10.2019
- Reached out to potential customers via telephone, email and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans. Prospecting, identifying needs, developing/writing/presenting proposals, handling customer objections, countering competitors, coordinating financing, assisting with installation, training customers, providing go live and customer service support, delivering supplies, help the service department develop revenue, assist with support on products our current staff may not be familiar with, etc.
- Negotiated, prepared and signed contracts with clients.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Represented company and promoted products at conferences and trade association meetings.
People Department Manager
Newk’s Eatery
Tahlequah, OK
12.2018 - 05.2019
- Oversee daily operation as a Manager on Duty-run shifts and work in a position to offset labor.
- Employee scheduling, hiring/separation of team members, training and ongoing training, performance reviews and disciplinary reviews of team members.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims, including performance-based and harassment incidents.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Beverage and Banquet Manager
Osage Casinos
Skiatook
05.2018 - 11.2018
- Manage all day to day in restaurant, bar, cocktail service and banquet hall.
- (inventory, ordering, scheduling).
- Manage Banquet events to client specifications, Manage customer service scores.
- Manage all administration duties of department.
- (hiring, discipline actions, employee filing).
- Leads, trains & mentors staff including hiring, coaching development, performing evaluations, disciplinary actions and terminations.
- Monthly Inventories for food and beverage to ensure costs are in line with approved budget.
F&B Operations Manager
Holiday Inn Tulsa City Center
Tulsa, OK
02.2018 - 05.2018
- Increased service scores month over month +10pts.
- Reduced food cost from being over budget, to being within operating budget ensures costs and labors are controlled per budgeted guidelines.
- Created SOPs for department.
- Manage all day to day in restaurant, bar, room service and banquet halls.
- Leads, trains & mentors staff including hiring, coaching development, performing evaluations, disciplinary actions and terminations.
- Weekly/Monthly Inventories for food and beverage to ensure costs are in line with approved budget.
Food & Beverage Manager
Cherokee Casino
Ft Gibson, OK
03.2014 - 02.2016
- Oversaw operation as a working manager as needed including cooking, cleaning, bartending, customer service.
- Maintained alcohol costs consistently within budget, weekly PNL goals.
- Maintained labor costs consistently within budget, weekly PNL goals.
- Manage all day to day operations in Bar, Buffett, Banquets, Diner, Cocktail service operation.
- Manage all administration duties of departments, oversaw 8 subordinate supervisors.
General Manager
Charles Chicken
Tahlequah, OK
09.2011 - 02.2014
- Opened restaurant new.
- Recognized as cleanest franchise restaurant 2 years consecutively.
- Consistently scored 99% on state health inspections.
- 30,000+ sales in catering year over year.
- Maintained labor cost under 18%, was a working manager.
- Voted best chicken restaurant in Tahlequah 2013, Daily Press.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
No Degree - Business Administration
Northeastern State University
Tahlequah, OKSkills
Performance improvement
Effective leader
Operations management
Staff training/development
Consistently meet goals
Budgeting
Recipes and menu planning
Coaching and mentoring
Affiliations
Tahlequah Area Habitat For Humanity Board of Directors Member
United Indian Tribal Youth Inc affiliate
Timeline
General Manager
Newk’s Eatery
08.2020 - Current
Business Manager
Dogwood Creek
10.2019 - 08.2020
Business Development Manager
RLC Business Services
05.2019 - 10.2019
People Department Manager
Newk’s Eatery
12.2018 - 05.2019
Beverage and Banquet Manager
Osage Casinos
05.2018 - 11.2018
F&B Operations Manager
Holiday Inn Tulsa City Center
02.2018 - 05.2018
Dining Services Coordinator-PRN
Brookdale Senior Living Solutions
05.2016 - Current
Food & Beverage Manager
Cherokee Casino
03.2014 - 02.2016
General Manager
Charles Chicken
09.2011 - 02.2014
No Degree - Business Administration
Northeastern State University